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Submitting user and software issues through this form will allow us to:
better track and respond to issues
uncover patterns based on the problems received that can then be reported to Momentus as a system-wide bug or potential product enhancement request
address recurring issues in training
Important Notes:
Before submitting the form, please check the Momentus support center, the Momentus Wiki, and UT-specific resources in sharepoint for the answer.
Please do not share the form with users; Org (department) Admins should submit the form on the user’s behalf.
Org Admin Check-list
Please utilize the Org Admin checklist to assist you in managing your org and onboarding new departments. Each Org may use different modules in Momentus, so when onboarding a new unit, you will want to walk through how they intend to use it to help you determine what needs to be configured. This can include, but is not limited to:
Additional View Roles
Dashboards
Department Specific Views for Workflows (Events, Requests, Cancellations, Invoices, etc) and Themes
Email Templates
Resources, Spaces, Users
UDFs (Opportunity Types), OSB Configurations, OEO Configurations, etc.
This file documents most of the items needed to have your organization at a functional level.
You can download it here.
Learning and Support Center Accounts
Momentus internal users and administrators can have access to two different resources provided by the vendor. Those accounts are not Single-Sign On (SSO) integrated, so you will be using a username (the email affiliated with your Momentus account) and a password. If you change your email at UT, you will still have to use the original email your account was initially created with to log in.
Support Center Accounts
These will need to be requested to be created, usually when you are submitting the request to elevate a user or if you added them from scratch. Once you have submit the request through our Momentus Issue Report Form, we will then send it for creation to the vendor. It normally takes between 24-72 hours before the account is created and the user should recieve an email asking them to confirm their account and create a password.
Support Accounts are good for those who intend to be configuring a lot in the system, as the information is structure via articles and step-by-step guides. We recommend at least have Org Administrators also having the support accounts created.
Learning Center Accounts
As of Fall 2025, new learner accounts will be created automatically within 24 (up to 72) hours of the licensed user being created in your organization's database. They will receive an email from Momentus Education informing them of their enrollment and instructions for accessing the site.
Learning Accounts are recommended for internal users as they have more streamline training resources and guided activities to help users feel more confortable in the platform.
Org Admin Reminders
Momentus Office Hours
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