The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
Momentus FAQ
Can Momentus be access accessed by any web browser?
It technically can be, however it works best for Google or Safari. When it comes to add-ins for some reporting for back office, only Google will support the extensions needed.
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Another option is to go to the Field Restrictions section and add it from scratch. You will need to fill out the Subject, the Field in question, associate the role(s), and the type.
I used to be able to view documents in Momentus, but am unable to. What happend and how can I fix it?
Momentus utilizes Web-Addins and Plug ins for their document viewing. If you recently acquired a new laptoc/pc, there was a recent upgrade to Momentus or perhaps a browser, there is a chance those items require a new version.
Here are some articles on how to install the needed items: Replace the Office Add-In, Outlook Add-In and/or Excel Reporting Add-In for Office/Outlook/Excel Reporting and/or Ungerboeck Web Add-In for step-by-step instructions on how to update your software.
Two important notes:
Some of these are locked behind Administrator rights to the University issued device and you might need the help of your IT Department to install them.
Apple OS does not support those as they are made for Google Chrome browers. You will need to acces an Android device (at this time).
Momentus @ UT - Basic Troubleshooting Guide
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