The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
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Momentus FAQ
Can Momentus be accessed by any web browser?
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Two important notes:
Some of these are locked behind Administrator rights to the University issued device and you might need the help of your IT Department to install them.
Apple OS does not support those as they are made for Google Chrome browers. You will need to acces an Android device (at this time).
I need to add more than one contact or account record at a time, is there a way to do it?
Momentus has the ability to mass import contact records if needed. In some cases, depending on how you structured who is allow access to your OSB portals (like Dual-Degrees or classifications from other colleges), you may need to add users to your Organization since they will not have a contact/account record in the system if they are not a part of your CSU.
You can follow the steps from Import Accounts and Contacts guide in the Support Center to add them. I would recommend starting the import in the test environment before using it in the production.
Some items to keep in mind:
Make sure the email matches what is in the directory
Make sure the EID is correct
Make sure the name matches what is in the directory
Make sure the column headers are aligned with what you need
Verify the account type is correct and the do not override is checked (on the contact record after import)
After you have completed the import and verifed the data is correct, especially the Do Not Overide, request the user(s) to log in. You can verify their log in via the Audit Log or looking to see if a new public user account was created in the user’s section.
Momentus @ UT - Basic Troubleshooting Guide
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