The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
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Momentus FAQ
Can Momentus be accessed by any web browser?
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After you have completed the import and verifed the data is correct, especially the Do Not Overide, request the user(s) to log in. You can verify their log in via the Audit Log or looking to see if a new public user account was created in the user’s section.
Momentus @ UT - Basic Troubleshooting Guide
I have added a new user, but they are unable to send confirmation emails or manage service orders and
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receive a personnel account error. How can I fix this?
When a new user has been added to the system, a personnel account alias needs to be added to their account. This can be done by going to the user’s contact record and associating their back office user account to the contact or, if they do not have a contact record, creating one from the user screen.
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