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Note

Caution: Resource Creation Processing Time

The creation process may take up to 30 minutes to complete, the resource account will be at least partially inaccessible during that time.

Process for Modifying Resource | Shared Mailbox

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Modify an Existing Resource Account

Add/Remove Users

Users can be granted permissions or have them revoked as needed.

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We do not recommend changing the shared resource email address, as it is a complex process that can only be performed by the ITS Mail Team. It is generally easier to delete the shared mailbox and recreate it with a new address.

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Room and Equipment Resource Options | Room Booking

Note

Caution: Room Time Zone

Post-Creation Steps for Room Booking

  1. Add Yourself to the Full Access List:

    • After creating the room, ensure you add yourself to the Full Access list for the room.

  2. Open the Room in Outlook Web App (OWA):

    • Select Open another mailbox.

    • Enter the name of the resource and click OK.

  3. Check and Set the Time Zone:

    • Open the Settings for the room.

    • Verify the time zone, as it is often incorrect.

    • Set the time zone to Central Time (US).

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Enhanced Calendar Functionality

Room and equipment resources come with additional calendaring functionalities, specifically "Calendar Booking Options" and "Booking Delegates."

Calendar Booking Options

  1. Default

  • All incoming calendar requests are marked as "tentative," awaiting direct approval from the resource account login.

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Related Processes for Room and Equipment Calendars

Publishing Room | Equipment Resource Calendars

Room and equipment resource calendars can be "Published," generating an HTML or ICS link. This action makes the calendar accessible on the web, allowing anyone with the URL to view it in real-time.

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