The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
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Momentus FAQ
Can
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any web browser be used to access Momentus?
It technically can be, however it works best for Google or Safari. When it comes to add-ins for some reporting for back office, only Google will support the extensions needed.
Am I able to set up logic-driven questions (UDFs) for our OSB?
At this time, Momentus is not able to set up logic driven questions, however they will be implementing dynamic questions with the rollout of the new UI for their OSB portals in 2025.
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Below you will see a table providing some form of definition for the both Event and Service Order statuses. It is up to the Org to determine what statuses their users should be applying, since workflows change from CSU to CSU.
Status - Event | Description |
Request | This status can be used to denote an event has been received and no review has taken place. |
Pending | This status can be used to denote an event is under review or might need more information before approval. |
Waitlist | This status can be used to denote an event was requested for a space that might not be immediately available but might be in the future. |
Confirmed | This status can be used to denote an event has been reviewed and approved. |
Blocked | This status can be used to denote if spaces need to be blocked for any reason. i.e) Holidays, maintenance to spaces, etc. |
Settled | This status can be used to denote an event has been completed and all invoices have been paid. |
Ready to Invoice | This status can be used to denote an event has all service orders completed and it ready to be invoiced. |
Invoiced | This status can be used to denote an event has been invoiced but payment has not been applied or received. |
Unresolved | This status can be used to denote an event has not been completed due to any circumstances deemed by department/client. |
Cancelled | This status can be used to denote an event has been cancelled an no charges need to be collected. |
Declined | This status can be used to denote an event has been denied approval for taking place. Apply most relevant Cancellation Reason. |
Conflict | This status can be used to denote an event is requesting to take place but conflicts with another event for the same space and time. |
Cancelled with Charges | This status can be used to denote an event has been cancelled but charges need to be collected. |
Lost | This status can be used to denote an event was lost and apply most relevant Cancellation Reason. |
Archived | This status can be used to denote an event is no longer active and is being kept for record keeping. |
Status - Service Orders | Description |
Active | Active class statuses are available during the add and edit order process. |
Hold | Hold class statuses have no special restrictions and are for informational purposes only. This is often used for orders awaiting approval or payment. |
Closed | Closed class statuses are available during the close order process. You cannot edit or cancel closed orders. |
Cancelled | Cancelled class statuses are available during the cancel order process. You cannot edit cancelled orders. |
Cancelled With Fees | Cancelled with Fees class statuses are available during the registration cancel order process. When an order uses a status with this class, a pre-configured cancellation fee is automatically added to the order when it is cancelled. |
Settled | The service orders have officially been completed and paid.* |
Ready to Invoice | The service orders are ready to invoice.* |
*These statuses were created to assist in specific workflows a few departments have.
Momentus @ UT - Basic Troubleshooting Guide
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