The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
| Table of Contents | ||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Momentus FAQ
General Access and Configuration
Can any web browser be used to access Momentus?
...
After you have completed the import and verifed the data is correct, especially the Do Not Overide, request the user(s) to log in. You can verify their log in via the Audit Log or looking to see if a new public user account was created in the user’s section.
Online Space Booking
Am I able to set up logic-driven questions (UDFs) for our OSB?
...
Once the user refreshes, they should now see it populate in the My Events.
Statuses
What are the different statuses for Events and Service Orders? Is there a difference for usage?
...
*These statuses were created to assist in specific workflows a few departments have.
...
Momentus @ UT - Basic Troubleshooting Guide
User Management
I have added a new user, but they are unable to send confirmation emails or manage service orders and receive a personnel account error. How can I fix this?
...