The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
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Momentus FAQ
General Access and Configuration
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It technically can be, however it works best for Google or Safari. When it comes to add-ins for some reporting for back office, only Google will support the extensions needed.
Our approvers would like to be able to send emails from a shared alias - is that an option?
You can allow Users or Roles to have access to use a shared alias to send out emails, however there is a little set up to do it. I have assigned all generic CSU View Roles (single acronym roles, for example CCC View Role) to be assigned the Access Privlelege allowing them to use the function, but if you want one of your specific roles you might have created to have access to it, you will need to assign the correct privelege to the View Roles only.
To learn how to assign the access, add the shared alias, and then use it from an email template, please see the Send an Email on Behalf of Another Userguide from the Momentus Support Center.
I need to make a field in Momentus (non UDF) required for my users. Is there a way to do it?
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You can update the logo by going to the Organization section in Momentus Under the System Administration, and changing the image for your Org. This article from the support center details some of the best pixel ratios.
Is there a way for an approver to get notified when a space has been requested?
Aside from periodically checking the Momentus platform for New Requests, you can assign Space Accounts to a space and the *SPCACNT to the Confirmation Email Section in the OSB. This will allow a user or shared e-mail alias to receive the same confirmation e-mail the OSB has been assigned to send out when a user submits a request.
First, navigate to the OSB you want to configure, and make sure it is sending out confirmation e-mails and there is a template assigned.
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Then select Manage Confirmation Emails and add the *SPCACNT Account and save.
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Please Note: It is important that you choose the Space Account rather than select an account from Momentus. This is will ensure that only the approver(s) will receive the notification when their space has been selected, rather than when any space has been. |
The following steps will need to be done one by one, as Momentus doesn’t allow you to change Space Accounts in bulk.
Next, navigate to your Spaces and select the one you need. Then locate the Account Field and type in the name or use the Advanced Search. Here you can add a single user or a shared email alias. Once you have made the assignement hit save.
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If using a shared email alias, please make sure the contact record has been created first. |
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I used to be able to view documents in Momentus, but am unable to. What happend and how can I fix it?
Momentus utilizes Web-Addins and Plug ins for their document viewing. If you recently acquired a new laptoc/pc, there was a recent upgrade to Momentus or perhaps a browser, there is a chance those items require a new version.
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*These statuses were created to assist in specific workflows a few departments have.
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Momentus @ UT - Basic Troubleshooting Guide
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