Reassigning a Phone to a New Employee
There are a couple of steps required when assigning a VoIP phone to a new employee, updating Caller ID and reassigning voicemail (UTVM). Please see the examples below or cut and paste into your email, filling in your own particular details for the parts in italics. In all cases, the phone number is the number you are wishing to change.
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Step 2: Request reassignment of traditional, UT voicemail.
Send an email to utvoicemail@austin.utexas.edu with the following information:
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The official support site for UTVM describes these options as well. https://wikis.utexas.edu/display/utvm
Microsoft Teams Voicemail Service
Microsoft Teams is a communication and collaboration tool offered to UT Faculty and Staff as part of the Microsoft Office365 agreement on campus. One feature of this service allows for connecting your Teams account to your UT desk phone or virtual number. The service is described and can be requested at: https://ut.service-now.com/sp?id=kb_article&number=KB0018666
Note that Teams Voicemail supersedes traditional UT Voicemail if implemented.
A desk phone assigned in Workday is required for this Teams service. Alternatively, a virtual number can be commissioned and claimed in Workday.
Virtual numbers can be requested here: https://ut.service-now.com/sp?id=ut_bs_service_detail&sys_id=02d65c7c4ff9d200f6897bcd0210c782
Note that virtual numbers carry a line charge just like a standard desk phone.