The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
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Momentus FAQ
General Access and Configuration
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Currently there is a limited functionality when it comes to automatic reporting. Advanced permissions are able to pull some reports in the Event Management and Coordination / Reports section of Momentus. Some examples are Bookings by Booking Start Date and Space Bookings by Day.
How do I retire a space in Momentus?
We always recommend never deleting a space so you have historical data regarding it. To retire a space, you will want to follow the steps below:
First, remove the space(s) from the OSB configurations they are a part of. This will ensuer no user will be able to request it from the public-facing side.
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Then, navigate to the space(s) and uncheck bookable and visible.
Visible → Means an internal user can see this space in back office.
Bookable → Means an internal user can book this space in back office.
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After you have completed those three steps, the space will be what we qualify as retired. To reinstate the space, you will just need to add the space back to the OSB(s) and check the Visible/Bookable boxes.
I created an event in back-office for a user, but it is not showing up in the user’s My Events list. Is there a way to associate it?
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*These statuses were created to assist in specific workflows a few departments have.
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Momentus @ UT - Basic Troubleshooting Guide
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