The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
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Momentus FAQ
General Access and Configuration
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*These statuses were created to assist in specific workflows a few departments have.
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Momentus @ UT - Basic Troubleshooting Guide
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After these fixes are attempted, it’s always a good reminder to have them clear their cache or try to access the platform through an incognito window.
I have a back office use that is having issues accessing the Momentus platform. What steps can I take to troubleshoot?
If you find a back office user is having trouble accessing the application, you can follow the below steps to troubleshoot the issue:
First, confirm they are using the correct link: https://utaus.ungerboeck.net/prod/app85.cshtml
Verify the User’s information and make sure it matches. Since we utilize SSO, the email address and EID have to match or they will have issues logging in. While all UT affiliates have UT Emails, some will default to using gmail or another UT alias.
There are a few ways to verify email addresses:
Navigate to the UT Directory and check what email they have listed
If no email is visible, confirm with the user on what email is their default. The can check in their Workday Account or from the UT Austin Office365 - Account Management Portal.
Ensure they have been assigned at least the Event Management Role and their Personnel Account listed upon logging in.
Having the user clear their cache is another way to correct issues when logging in, especially if the account was just created.