Versions Compared

Old Version 13

changes.mady.by.user Kristin Loken

Saved on

compared with

New Version 14

changes.mady.by.user Kristin Loken

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleQ. What is my EID email address?

A. As a customer, you login to the Customer Service Portal using your EID email address.  For example, if John Doe's EID is JDoe123, John's customer portal login will be JDoe123@eid.utexas.edu

...

Expand
titleQ. I submitted a request and received a confirmation that it was received. What if I have a question about my request or want to attach more documentation to it?

A. You can reach out to Finance and Administration in two ways using the instructions here.


Expand
titleQ. I am a procard holder. Do I submit my backup documentation using a portal form?

A. No. Finance and Administration will not accept procard backup documentation via Jira Customer Portal.  Procard users will upload backup documentation to their assigned procard folder in box.


Expand
titleQ. What if I want to ask a general question or leave a comment?

A. Please contact Finance and Administration at EM-Support@austin.utexas.edu or use the Suggestion/Comment Submission Portal Form.

...