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Often Outlook problems can be solved by switching between Outlook Cached Mode and Online Mode.  If you do not have any personal/archive folders (PST files)are experiencing sluggishness and other delays in Outlook, we recommend using online cached mode.

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Turning on Cached Mode:

1. 1. Open Outlook.
   2. Open File>Account Settings>Account Settings. A window should pop up that looks something like this:
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   3. Double-click the email you wish to put into cached mode.
   4. Check the box for Use Cached Exchanged Mode. Hit Next>Finish.
   5. Close Outlook and reopen it for the change to take place.

Turning off Cached Mode:

1. 1. Open Outlook.
   2. Open File>Account Settings>Account Settings. A window should pop up that looks something like this:
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   3. Double-click the email you wish to put into cached mode.
   4. Uncheck the box for Use Cached Exchanged Mode. Hit Next>Finish.
   5. Close Outlook and reopen it for the change to take place.

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