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If the event information is not displaying or the information displayed is incorrect (but correct in Momentus) please contact PepperDash directly for support and copy UTMomentusAdmin@austin.utexas.edu.
Support email: support@pepperdash.com, copy SRayancha@pepperdash.com
To see a few of the most commonly encountered issues a sign might display, you can view the PepperDash_Crestron Commonly Occuring Issues document.
Some best practices for emailing support requests to PepperDash: include a picture of what the screen(s) is displaying as well as any troubleshooting shooting of the hardware you have attempted e.g rebooting the panel(s).
While PepperDash has notitifcation failsafes in place for API disruptions, hardware will always have a change chance of failing. We recommend having a designated individual or group to assist with monitoring signage.
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Each CSU will have its admin and users within your tenant to manage your displays and configurations.
To Manage your panels:
To add a room in the back end application of PepperDash:
Create an account in the Auth Server for the tenant and assign it the proper roles.
Create the room in the Room Signage Admin, configure the appropriate ID from Momentus and configure the device account that was setup in the auth server.
The Momentus ID looks to be the corresponding Space Code in Momentus.
Match the MAC address and link the corresponding space in the Approved Devices section on the Auth Admin.
Physical Panel Configuration
Configure the panel to use PepperDash Connect as the application and point it to the appropriate configuration URL.
The UT Momentus admin team will have an admin user in each tenant for visibility
Ongoing Maintenance for Hardware: PepperDash provided recommendations for maintaining hardware. I am sure your team already does these, but it’s always helpful to share the information!
Keeping up on firmware updates is important, although Crestron rolls those out fairly infrequently.
For the panels, a monthly reboot is a good idea. The browser used for displaying the schedule is updated independently of the firmware and is only checked at a reboot. The panels must have internet access (which they do) and be able to access https://crestrondevicefiles.blob.core.windows.net/70-series/production/applications/manifest_x70_apps.json
Org Admin Testing Guidelines for Updates and Patches
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