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- Is this a new mailbox? If this is the first use of a brand-new mailbox, you’ll be guided through several steps. The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.
- Is this a previously used mailbox with reset PIN? If you are taking over a mailbox from a previous user, with the PIN reset, you'll hear that your PIN has expired, but will then be prompted to enter a new one. To change the greeting, the key-press sequence is 9-1-6-1 (see the Telephone Menu Diagram for more info).
Logging in from your campus phone:
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- To activate this feature: From the dial tone, dial *84 28886 and wait for the confirmation tone, then hang up and proceed to next step:
- To set the number of rings: Please note that you must first perform the previous step (*84 28886) for the following to have any effect. From Then, from the dial tone, dial *33 followed by any number of rings from 2 to 9, wait for the confirmation tone, then hang up. For example, to set your phone to forward after 2 rings, dial *332. NOTE: This is the number of rings the caller will hear; the number you hear on your set may vary depending on the type of set you have. The ring cycle for callers is 6 seconds per ring.
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Note: To check a mailbox on a different phone, do not enter your PIN; press the star key to be prompted for the mailbox number.
Download the Telephone Menu Diagram to see your options when logged in by Telephone.
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- PIN resets are done by email to utvoicemail@austin.utexas.edu, but see Service Requests for options.
- Your primary contact for other issues is your Technical Support Contact (TSC).
- To escalate problems or questions, contact the UT Voice Mail Office at 512-471-0019 (campus, 1-0019) or utvoicemail@austin.utexas.edu, or call the UT Service Desk at 512-475-9400 (campus, 5-9400).
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