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titleWhat is my computer name?

Use the fully qualified host name which looks like a web address. It often takes this form: computer-name.austin.utexas.edu.

If you need help identifying your computer's name, create a ticket with CNS IT by sending an email to help@cns.utexas.edu and be sure to include your computer's UT Tag number.

To find your computer name:

Note: follow these steps on the computer you want to remote into.

On Mac:

  1. Open Terminal.
  2. Run the command: hostname -f
  3. If the name doesn't end it ".utexas.edu", append the output with ".austin.utexas.edu" to get your full computer name.

On Windows:

  1. In the Start Menu, search for and right-click on This PC. Choose Properties.
  2. Use the Full Computer Name.

On Linux:

  1. Open Terminal.
  2. Run the command: hostname -f
  3. If the name doesn't end it ".utexas.edu", append the output with ".austin.utexas.edu" to get your full computer name.
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titleI used to be able to use my computer's IP to connect, but now it's not working. Why? What do I do?

Most IP addresses on campus are assigned using DHCP— the network gives the computer an available IP address and network settings so the computer can get online. These IP addresses can change even when the computer hasn't been restarted or had any settings changed. 

If your on-campus computer is connected to ethernet, submit a ticket with CNS IT including your on-campus computer's UT Tag number and we can find the IP address it's currently using. 

If your on-campus computer is only connected to the WiFi, we recommend using an ethernet connection which is more stable and reliable for remote logins. For assistance setting up an ethernet connection, submit a ticket with CNS IT including your on-campus computer's UT Tag number, the building and room it's in, and the label on the nearest wall port. 


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RDGfaq
RDGfaq

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titleWhat is Remote Desktop Gateway?

The Remote Desktop Gateway (RDG) allows secure remote access to Windows computers on the UT Network via RDP without needing to connect to the VPN. In compliance with the Information Security Office's Multi-Factor Authentication Policy, the RDG requires authentication with Duo and requires that you have a default device configured.

For more information about the RDG, see the documentation from ITS.

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