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titleGMail for Mobile

Important: All features of Resource Email accounts are not guaranteed to work in GMail mobile apps due to changes in protocol support for UT Office 365 accounts. See the FAQs for more information.

  1. In the GMail mobile app, click on your account icon, then click Add Account.
  2. Choose Office 365 as the account type.
  3. Enter the Shared Email email address.
  4. When prompted for Incoming Server Settings:
    1. Username: your-personal-email-address/resource-email-address
    2. Password: Your EID password
    3. Leave all other settings as default.
  5. When prompted for Outgoing Server Settings:
    1. Username: your personal Exchange email address
    2. Password: your EID password
    3. Server hostname: smtp.office365.com
  6. When prompted for a name, enter the Shared Email Display Name.
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title

The Mail for iOS

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  1. Open the Settings app and go to Passwords & Accounts.
  2. Tap Add Account, then choose Other as the account type.
  3. Choose Add Mail Account.
  4. Use the following settings:
    1. Name: Display Name of the Resource Email Account
    2. Email: Resource Email Account address
    3. Password: enter your EID password
    4. Description: enter a description to help you identify the account, this can be the same as the Display Name
  5. When prompted for server settings, use the following:
    1. Incoming Server Settings:
      1. Host Name: outlook.office365.com
      2. Username: your-personal-email-address/resource-email-address
      3. Password: Your EID password
    2. When prompted for Outgoing Server Settings:
      1. Server hostname: smtp.office365.com
      2. Username: your personal email address
      3. Password: your EID password
    3. Tap Verify.
  6. Choose what apps you'd like to use the account with and tap Save.

application is no longer supported for accessing and using Resource Accounts. See the FAQs for more information.

FAQs

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titleCan I add/remove access to a Resource Account myself?

You must have manager access in order to adjust permissions to the account. If you need manager access or aren't sure if you do, create a ticket with CNS IT including the email address of the Shared Account.

Once you have manager access, follow these steps:

  1. Sign in to the Resource Admin Tool online using your EID and EID password. 
  2. In the left hand navigation bar, go to Modify Shared. 
  3. Click on the name of the Shared Email, then click Select Resource. 
  4. The fields on the page will populate with the current settings for the Shared Email. 
  5. To give someone access:
    1. Enter the person's EID in the appropriate field, then click the button to give them the needed permission. 
  6. To remove permission:
    1. Click on the person's name, then click Remove User. 
    2. Do this for every permission you'd like to remove them from. 

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FAQs
FAQs

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titleWhy can't I use a Shared Email in the Mail for iOS app?

UT Austin Office 365 accounts can no longer use IMAP, POP, or SMTP protocols to connect to Office 365 Exchange Online. This increases security and closes an attack vector that is used in a large percentage of email-based attacks. For more information, please see this knowledge base article: https://ut.service-now.com/sp?id=kb_article&number=KB0018268


Questions? You can create a ticket with CNS IT using our form or sending us an email at help@cns.utexas.edu. 

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