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If you have any questions about Resource Email Accounts, contact CNS IT by creating a ticket here or by sending an email to help@cns.utexas.edu.

How to request a new Shared Email

If you'd like a Resource Email Account created for your group or department,

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  1. Display Name: This is the name people will see when they receive an email from the account. 
  2. Email Address: Include the full email address you'd like. 
  3. Who needs access: Include the names and EIDs (if possible) of all people who need access. It's easy to add and remove access later on, so this doesn't need to be a complete list. 

How to Request Access to

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an existing Shared Email

Info
iconfalse
titlePrerequisite

You must have a UT Exchange mailbox in order to access a Shared Email.

To check if you're eligible for an Exchange mailbox or if you need to create one, check this Knowledge Base article for information and instructions.

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  1. The email address of the Shared Email
  2. The names and EIDs of those needing permission changes
  3. What permissions changes need to occur
    1. See below for an explanation of permissions types 

Adding or removing access yourself

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iconfalse
titlePrerequisite

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  1. Sign in to the Resource Admin Tool online using your EID and EID password. 
  2. In the left hand navigation bar, go to Modify Shared. 
  3. Click on the name of the Shared Email, then click Select Resource. 
  4. The fields on the page will populate with the current settings for the Shared Email. 
  5. To give someone access:
    1. Enter the person's EID in the appropriate field, then click the button to give them the needed permission. 
  6. To remove permission:
    1. Click on the person's name, then click Remove User. 
    2. Do this for every permission you'd like to remove them from. 

Permission Types

Full Access allows users to open the mailbox, read and delete emails, and view and edit calendar events. 

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Expand
titleMail for iOS
  1. Open the Settings app and go to Passwords & Accounts.
  2. Tap Add Account, then choose Other as the account type.
  3. Choose Add Mail Account.
  4. Use the following settings:
    1. Name: Display Name of the Resource Email Account
    2. Email: Resource Email Account address
    3. Password: enter your EID password
    4. Description: enter a description to help you identify the account, this can be the same as the Display Name
  5. When prompted for server settings, use the following:
    1. Incoming Server Settings:
      1. Host Name: outlook.office365.com
      2. Username: your-personal-email-address/resource-email-address
      3. Password: Your EID password
    2. When prompted for Outgoing Server Settings:
      1. Server hostname: smtp.office365.com
      2. Username: your personal email address
      3. Password: your EID password
    3. Tap Verify.
  6. Choose what apps you'd like to use the account with and tap Save.


FAQs

Expand
titleCan I add/remove access to a Resource Account myself?

You must have manager access in order to adjust permissions to the account. If you need manager access or aren't sure if you do, create a ticket with CNS IT including the email address of the Shared Account.

Once you have manager access, follow these steps:

  1. Sign in to the Resource Admin Tool online using your EID and EID password. 
  2. In the left hand navigation bar, go to Modify Shared. 
  3. Click on the name of the Shared Email, then click Select Resource. 
  4. The fields on the page will populate with the current settings for the Shared Email. 
  5. To give someone access:
    1. Enter the person's EID in the appropriate field, then click the button to give them the needed permission. 
  6. To remove permission:
    1. Click on the person's name, then click Remove User. 
    2. Do this for every permission you'd like to remove them from. 



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