ITS has identified a potential issue with the latest version of Cisco’s AMP/Secure Client antivirus software, which can cause unexpected errors with the Cisco Secure Mobility Client VPN application. If you are experiencing issues with the VPN on your Windows machine, please follow these instructions to restore connectivity. :
- Request Admin Privileges with MakeMeAdmin
- Click on the Windows button and search for MakeMeAdmin
- Click "Grant Me Administrator Rights" when prompted
- Manually Remove CiscoAMP (via Control Panel|Add/Remove Programs)
- Click the Windows button and search for "Add or remove programs" and open the system settings pane when prompted
- If on Windows 10, locate Cisco AMP/ Cisco Secure Client and click on the entry to reveal the option to uninstall. Proceed through the password prompt with your EID and password.
- If on Windows 11, locate Cisco AMP/ Cisco Secure Client and click on the three vertical dots to the right of the entry to reveal the option to uninstall. Proceed through the password prompt with your EID and password. See image below for clarification if needed.
- If you receive a prompt asking if you will reinstall AMP or Cisco Secure Client, select "No"
- Manually Remove AnyConnect (via Control Panel|Add/Remove Programs) following the same procedure as in step 2.
- Reboot
- Request Admin Privileges with MakeMeAdmin
- Activate Windows Defender (prompts for turn on after reboot -- “your computer is unprotected”)
- Install Verify Windows Defender is active by opening Windows Security and making sure there is a green check mark next to "Virus & threat protection"
- Re-install Cisco AnyConnect via Software Center
