- LAITS supports a limited number of prescribed end-user computer models (below) to ensure compatibility, efficient support, and security. This list will be LAITS has this policy for several reasons:
- Older computers may not be able to run current secure operating systems or software
- Supporting non-standard computers increases overall support costs which must be passed on to our customers
- The list of supported computer models is updated annually during the Winter Break and when new models are released.
- LAITS will no longer support a particular computer model at the end of the calendar year, 8 years from date of model release. (For example, a computer with a date of model release date in 2015 would be supported through the end of calendar year 2023). LAITS may modify this as required for particular specific computer models as needed.
- Upon a computer becoming ‘unsupported’ it is the responsibility of the department or faculty member to replace that computer with a supported model. If ‘unsupported’ computers are not replaced, they are subject to network quarantine.
- LAITS will provide an annual lifecycle notification to departmental administrative staff listing the current end of computers that are unsupported and/or becoming unsupported in the next several academic/fiscal years.LAITS does support the following computer vendors/support status for computers in use by the department.
- LAITS may grant exceptions to this policy depending on circumstances. Any exception requests should be submitted to: laits-help@utexas.edu.
LAITS does support the following computer models:
- Apple iMac, MacBook Pro, MacBook Air, Mac mini, MacPro Mac Pro models
- Dell Latitude, Precision, and Optiplex OptiPlex models
- Microsoft Surface models
LAITS does not support the following computer vendors/models:
- Toshiba
- Lenovo
- HP
- ASUSTek
- Intel NUC
- Dell consumer-grade models, including Inspiron, Dimension, Vostro, XPS models
- Computers with release dates earlier than Dec 31, 2014
The following table consists of current computer models in use by our customers, it is also available for download: Computer Models, Release Year, and Code - 2023.xlsx
If you have a computer that is not on this list, feel free to reach out to to laits-help@utexas.edu to to inquire if that particular model is still supported prior to purchase.
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