...

• Activate and deactivate network ports (ACOs) upon request

• Troubleshoot Ethernet ports

• Troubleshoot VoIP phones

• Troubleshoot fax lines

• Troubleshoot IP Clocks

• troubleshoot printer connections

• Provide Static IP and DNS hostnames for all devices upon request

• Change the VLAN or subnet of a port/ACO upon request

• Configure DNS hostnames upon request

• By default, staff will add new ports to a standard subnet, unless other instructions are given

  • DHCP is standard

  • Static IP addresses may be requested

• Configure small firewall devices, if needed

  • must be purchased by the customer

...

• Adding new cables or wall ports refers to the process of putting a network port where one does not currently exist.

• Meeting ITS standards and costs related to pulling cables, are the responsibility of the requesting unit.

•  ITS

  able

  Cable Cost Estimator

  : https

  :

  //ut.service-now.com/utss/KAhome.do?number=KB0011031

• Staff will Coordinate work orders for new cables on behalf of customers (ITS fee involved)

  • Log Work Order (WO) numbers in the ServiceNow Ticket

  • Implement temporary workarounds if a cable is needed immediately

  • install temporary network hubs

...

• Pull cables - this must be done by ITS or contractors

• Provide a limited suppy of cables if needed Provide free cables or equipment

  • if a workaround is used, LAITS supplies the temporary equipment/cables

Staff Onboarding Service

1. Key and BACS Access Requests

2. Deploy a new phone or line

3. Update Caller ID

4. Reset voicemail PIN

5. Printer set up

6. Request an Ethernet cable

...

We assist units with provisioning and troubleshooting phones, updating caller ID, provisioning and resetting voicemail.

• Reset voicemail PIN

• Clear voicemail boxes

• Answer basic questions and provide minimal training about phones & voicemail

• Maintain an inventory of spare customer phone equipment 

• Provision phones for new faculty or staff

  • Customer inventory will be used, LAITS does not give provide free phones 

• Coordinate with ITS to purchase or configure new phones

   (3-5 day lead time)

  • Caller ID
  • new phone numbers
  • basic phones (1 line)
  • business phones (up to 5 lines)
  • Establish shared or Individual conference bridges
  • fax lines (may take 2-3 weeks)
  • International dialing 

...

• Have phones for immediate purchase
  • LAITS will store customer devices and use them to provision phones to new faculty or staff
  • Provide free phones for research labs
• Support Shared Meet-Me Conference instructions and control

...