Getting Started with UT Voice Mail
IMPORTANT CAVEAT: This service will work for MS Teams users, but does not work
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if you use the the add-on /wiki/spaces/itsnt/pages/40177686, which has its own built-in voice mail system. If you sign up for that add-on service your line is automatically removed from UT Voice Mail.
UT’s Voice Over IP (VoIP) phone system comes with its own integrated voice mail system, which has been re-branded “UT Voice Mail” (UTVM). The information below will help you get started with basic login and setup tasks using your new UTVM mailbox. Included are steps for popular customizations, help and support information and known issues.
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- Is this a new mailbox? If this is the first use of a brand-new mailbox, you’ll be guided through several steps. The first step is to change your PIN (this step is required); the others are to record your name and your greeting (optional but recommended) so you may want to have your greeting script ready beforehand.
- Is this a previously used mailbox with reset PIN? If you are taking over a mailbox from a previous user, with the PIN reset, you'll hear that your PIN has expired, but will then be prompted to enter a new one. To change the greeting, the key-press sequence is 9-1-6-1 (see the Telephone Menu Diagram for more info).
Logging in from your campus phone:
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- To activate this feature: From the dial tone, dial *84 28886 and wait for the confirmation tone, then hang up and proceed to next step:
- To set the number of rings: Please note that you must first perform the previous step (*84 28886) for the following to have any effect. From Then, from the dial tone, dial *33 followed by any number of rings from 2 to 9, wait for the confirmation tone, then hang up. For example, to set your phone to forward after 2 rings, dial *332. NOTE: This is the number of rings the caller will hear; the number you hear on your set may vary depending on the type of set you have. The ring cycle for callers is 6 seconds per ring.
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Note: To check a mailbox on a different phone, do not enter your PIN; press the star key to be prompted for the mailbox number.
Download the Telephone Menu Diagram to see your options when logged in by Telephone.
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Using any standard web browser, go to voicemail.its.utexas.edu. NOTE: For security purposes, ITS is installing a requirement to use the UT VPN (using your EID) so please be advised of the coming requirement. You'll be prompted.
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Caller Transfer-Out Feature
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- PIN resets are done by email to utvoicemail@austin.utexas.edu, but see Service Requests for options.
- Your primary contact for other issues is your Technical Support Contact (TSC).
- To escalate problems or questions, contact the UT Voice Mail Office at 512-471-0019 (campus, 1-0019) or utvoicemail@austin.utexas.edu, or call the UT Service Desk at 512-475-9400 (campus, 5-9400).
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