Content Comparison

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• Submitting user and software issues through this form will allow us to:

  • better track and respond to issues

  • uncover patterns based on the problems received that can then be reported to Momentus as a system-wide bug or potential product enhancement request

  • address recurring issues in training

• Important Notes:

  • Before submitting the form, please check the Momentus support center, the Momentus Wiki, and UT-specific resources in sharepoint for the answer.

  • Please do not share the form with users; Org (department) Admins should submit the form on the user’s behalf.

Org Admin Check-list

Please utilize the Org Admin checklist to assist you in managing your org and onboarding new departments. Each Org may use different modules in Momentus, so when onboarding a new unit, you will want to walk through how they intend to use it to help you determine what needs to be configured. This can include, but is not limited to:

• Additional View Roles

• Dashboards

• Department Specific Views for Workflows (Events, Requests, Cancellations, Invoices, etc) and Themes

• Email Templates

• Resources, Spaces, Users

• UDFs (Opportunity Types), OSB Configurations, OEO Configurations, etc.

• This file documents most of the items needed to have your organization at a functional level.

• You can download it here.

Learning and Support Center Accounts

Momentus internal users and administrators can have access to two different resources provided by the vendor. Those accounts are not Single-Sign On (SSO) integrated, so you will be using a username (the email affiliated with your Momentus account) and a password. If you change your email at UT, you will still have to use the original email your account was initially created with to log in.

Support Center Accounts

These will need to be requested to be created, usually when the Org Administrator(s) are submitting the request to elevate a user or if they have been added from scratch. Once you have submit the request through our Momentus Issue Report Form, we will then send it for creation to the vendor. It normally takes between 24-72 hours before the account is created and the user should recieve an email asking them to confirm their account and create a password.

Support Accounts are good for those who intend to be configuring a lot in the system, as the information is structured via articles and step-by-step guides. We recommend at least having Org Administrators leveraging the support accounts created, however internal users can benefit from access as well.

Learning Center Accounts

As of Fall 2025, new learner accounts will be created automatically within 24 (up to 72) hours of the licensed user being created in your organization's database. They will receive an email from Momentus Education informing them of their enrollment and instructions for accessing the site.

Learning Accounts are recommended for internal users as they have more streamline training resources and guided activities to help users feel more comfortable in the platform.

Org Admin Reminders

Momentus Office Hours

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• Each CSU will have its admin (or admins) and users within your tenant to manage your displays and configurations. The UT Momentus admin team will have an admin user in each tenant for visibility.

  • To Manage manage your panels:

    • To add a room in the back end application of PepperDash:

      1. Create an account in the Auth Server for the tenant and assign it the proper roles.

      2. Create the room in the Room Signage Admin, configure the appropriate ID from Momentus and configure the device account that was setup in the auth server.

      3. The Momentus ID looks to be is the corresponding Space Code in Momentus.

      4. Match the MAC address and link the corresponding space in the Approved Devices section on the Auth Admin.

    • Physical Panel Configuration

      • Configure the panel to use PepperDash Connect as the application and point it to the appropriate configuration URL. 

The UT Momentus admin team will have an admin user in each tenant for visibility

• • To add a new room admin:

    • Log into your PepperDash Auth Server link (each CSU has their own tenant)

    • Navigate to users and select Add User. They will want to be Admin/User

    • Add their First and Last name. Pepperdash set the email log in to be the first half of their UT email then @pepperdash.local.

      • i.e ut.user@pepperdash.local

    • Then set their password and have them log in. Once they log in, they can go change it by navigating to users and selecting the Image Added on the user profile and selecting change password.

 Ongoing Maintenance for Hardware:

PepperDash provided recommendations for maintaining hardware.

• Keeping up on firmware updates is important, although Crestron rolls those out fairly infrequently.

• For the panels, a monthly reboot is a good idea. The browser used for displaying the schedule is updated independently of the firmware and is only checked at a reboot. The panels must have internet access (which they do) and be able to access  https://crestrondevicefiles.blob.core.windows.net/70-series/production/applications/manifest_x70_apps.json 

Tenants

We recommend keeping the links to your tenants in OnePassword (if you use) or book marked for easy access, however you can find the CSU Room Admin and Auth Server links in the table below.

Room Sign: Use this when adding new rooms and setting the Momentus IDs (Space Code)

Auth Server: Use this when adding new devide accounts (i.e panels)

Org Admin Testing Guidelines for Updates and Patches

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