From A to Z, here's a glossary of common IT terms and IT definitions from LAITS
For additional University terminology please refer to Enterprise Technology (ET)
ACO
Short for Amp Communication Outlet. The cable outlet provides the connection back to a network closet that in turn connects to the rest of the UT network. This will be a combination of letters and numbers located on the wall outlet faceplate. Example: 1A3D21
...
Also referred to as "GENS," a program where tenure-track COLA faculty receive a new machine through LAITS at regular intervals, with the goal that no faculty enrolled in the program has a computer more than four years old.
Imaging
...
IID
The Institutional Identifier (IID) (format: <eid>@eid.utexas.edu) is designed for use with cloud-based services whose usernames are e-mail addresses. When used as an email address, will forward to the user’s email address on record. Guest-class EIDs do NOT have IIDs unless they have been granted a special entitlement.
Imaging
Provisioning, imaging, or formattingrefers to the process of completely wiping a computer's operating system and all existing data. The computer is then configured according to LAITS standards, which includes installing specific software and adjusting settings to meet University Information Security Office (ISO) requirements.
ISO
Refers to the Information Security Office. From their website:
The mission of the Information Security Office (ISO), as required by state law, is to assure the security of the university's Information Technology (IT) resources and the existence of a safe computing environment in which the university community can teach, learn, and conduct research.
ITS
The University Information Technology ServicesService (ISO), is the largest IT support group on campus which handles . It manages campus-wide services like including DUO, Box, and more.
JAMF
A JAMF is a comprehensive suite of computer management software . Serves as our MacOS replacement for LANrev. LAITS migrated to JAMF in designed to replace LANrev for managing macOS systems. LAITS successfully transitioned to JAMF during the 2019/2020 period.
Loaner
A temporarily assigned machine, meant for use when a user's primary machine is being serviced. Most loaners are directly owned and managed by LAITS and are not intended for prolonged use.
...
Any extended support session, usually a planned one addressing the primary issue on a ticket, is referred to as a Remediation.
Service Desk
Our LAITS customer walkup walk-up service desks. These are , conveniently located in PAR, NURS, and RLP, etc.
Software Center
LAITS preinstalled tool on Windows machines that allows the install and uninstall, patching and updating of various applications and software.
Splunk
Splunk is a SIEM (security information and event management) tool run by the ISO that ingests data streams from many sources, then processes and displays relevant information in reports and dashboards.
...
Student Technology Assistants are student employees assigned to various tasks and roles within the LAITS Computer Support and AV teams.
UT EID
The University of Texas Electronic Identifier (UT EID) is the primary identifier at The University of Texas at Austin. It is most visible to customers as the username used for campus-wide Single Sign On (SSO). Several other prominent identifiers are based on the UT EID.