...
Also referred to as "GENS," a program where tenure-track COLA faculty receive a new machine through LAITS at regular intervals, with the goal that no faculty enrolled in the program has a computer more than four years old.
Imaging
Sometimes referred to as provisioning, reimaging, or reformating. The process of Provisioning, imaging, or formattingrefers to the process of completely wiping a computer of it’s 's operating system and all current data and configuring it existing data. The computer is then configured according to LAITS standards. This , which includes installing certain pieces of specific software and configuring adjusting settings to our needsmeet University Information Security Office (ISO) requirements.
ISO
Refers to the Information Security Office. From their website:
The mission of the Information Security Office (ISO), as required by state law, is to assure the security of the university's Information Technology (IT) resources and the existence of a safe computing environment in which the university community can teach, learn, and conduct research.
ITS
The University Information Technology ServicesService (ISO), is the largest IT support group on campus which handles . It manages campus-wide services like including DUO, Box, and more.
JAMF
A JAMF is a comprehensive suite of computer management software . Serves as our MacOS replacement for LANrev. LAITS migrated to JAMF in designed to replace LANrev for managing macOS systems. LAITS successfully transitioned to JAMF during the 2019/2020 period.
Loaner
A temporarily assigned machine, meant for use when a user's primary machine is being serviced. Most loaners are directly owned and managed by LAITS and are not intended for prolonged use.
...
Any extended support session, usually a planned one addressing the primary issue on a ticket, is referred to as a Remediation.
Service Desk
Our LAITS customer walkup walk-up service desks. These are , conveniently located in PAR, NURS, and RLP.
...