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Auihorizontalnav
idEntertainment FAQ & Resources


Auihorizontalnavpage
titleAdobe


ADOBETOP


Digital Signaturessigs


File Mergemerge

There are two mechanisms to combine .pdfs:

Create merged PDFs

Use the Combine Files tool to merge Word, Excel, PowerPoint, audio, or video files, web pages, or existing PDFs. Acrobat lets you preview and arrange the documents and pages before creating the file. You can delete unwanted pages and move individual pages from a document anywhere among the combined pages. Acrobat converts the pages of the various files into sequential pages of a single PDF.

  1. Open Acrobat, and select See all tools. The All tools interface opens.
    The See all tools button is highlighted


  2. From the All tools interface, under the Create section, select Combine files by selecting its icon or Open. The Combine files interface is displayed.

  3. Select Add files from the horizontal bar from the upper left. You get options to add a folder of files, a web page, any currently open files, items in the clipboard, pages from a scanner, an email, or a file you combined previously.

    Select Add Files


    Note: 

    If you add a folder that contains files other than PDFs, the non-PDF files are not added.

  4. As needed, do any of the following:

    Rearrange Pages

    In the Thumbnail view, drag-and-drop the file or page into position. As you drag, a blue bar moves between pages or documents to indicate the current position.

    Expand pages or Collapse Document

    In the Thumbnail view, hover over the page or file and select the Expand pages thumbnail.  In the expanded view, you can easily move the individual pages among the other pages and documents.

    To collapse the pages, hover over the first page and select the Collapse Document thumbnail. 

    Preview pages

    In the Thumbnail view, hover over the page and then select the Zoom thumbnail. 

    Delete pages

    In the Thumbnail view, hover over the page and select the Delete thumbnail. 

    Sort files

    In the List view, select the column name you want to sort by. Select again to sort in reverse order. The list's order of files reflects the files' order in the combined PDF. Sorting rearranges the pages of the combined PDF.

    Move files up or down file list

    Select the file or files you want to move in the List view. Then select the Move Up  or Move Down button.


  5. Select Options, and select one of the file size options for the converted file:

    Smaller File Size

    Reduces large images to screen resolution and compresses the images by using low-quality JPEG. This option is suitable for onscreen display, email, and the Internet.

    Default File Size

    Create PDFs suitable for reliable viewing and printing of business documents. The PDF files in the list retain their original file size and quality.  

    Larger File Size

    Creates PDFs suitable for printing on desktop printers. Applies the High Quality Print conversion preset and the PDF files in the list retain the original file size and quality.

    Note: 

    Larger File Size option may result in a larger file size for the final PDF.

    If any source files are already PDFs, the Smaller File Size option applies the Reduce File Size feature to those files. The Reduce File Size feature is not applied if either the Default File Size or Larger File Size option is selected.

  6. In the Options dialog box, specify the conversion settings as needed, then select OK.

  7. When you've finished arranging the pages, select Combine from the upper-right.

     

    A status dialog box shows the progress of the file conversions. Some source applications start and close automatically.


Insert one PDF into another

  1. Open the PDF you want to use as the foundation for the combined file.

  2. From the All tools menu, select Organize Pages. The Organize Pages toolset is displayed.

  3. From the Organize pages toolbar, select Insert > From File.

    Alternatively, you can right-click a page and select Insert Pages to get the insert options.
    Insert from file option is shown in the Organize Pages tool


  4. Select the PDF you want to insert and choose Select.

  5. In the Insert Pages dialog box, specify where to insert the document. Select the option as per your need from the Location drop-down menu, and then select OK.

  6. To leave the original PDF intact as a separate file, go to File in the upper left, select Save As, and enter a new name for the merged PDF.

Note: 

You can also add an existing file to an opened PDF. Drag the file icon directly into the Page Thumbnails panel in the navigation pane.



File Namesnames

Naming standards ensure that all saved documents are easily accessible, especially when shared between our units and the business office.


  • All documents must be saved in PDF format using consistent file-naming as follows:
    Event Date-Unit or Center Name-Event Name-Form type

    For example: 10.31.00-WC-AmbassadorTraining-OOEF
  • Add preceding zeroes in dates. Example: 04.03.20
  • Do not add spaces unless part of a title.
  • Separate dates with periods.
  • Use hyphens between sections.
  • Abbreviate when necessary.









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titleBusiness Cards

Please confirm with your supervisor whether you need to order business cards PRIOR to ordering.  Not all staff are required or need business cards.  


businesscardtop

FORMATTING GUIDELINESformat

Business card design

  • To maintain a consistent presentation that supports UT Austin's brand, Enrollment Management staff should ONLY use the UT Academic Business Card template.

Correct:

Incorrect:

Name

  • The name you use professionally, including (if desired) any generational titles
  • May include post-nominal letters to indicate an advanced degree; follow abbreviation styles published at utexas.edu/brand-guidelines/writing-style-guide/abbreviations
  • Avoid commas before a generational title, but include them before other post-nominal letters
  • Initials, when used, should be followed by a period to denote the abbreviation

Correct:

  • John P. Smith Jr.
  • A.J. Miller, M.S.I.S.
  • Anne Coates
  • Sarah Parker, Ph.D.

Incorrect:

  • Allison K Thompson
  • Jan Tuttle, B.A.
  • Tom Kelly, MSIS
  • David Edward, III

Title

  • Your official title - you may substitute a working title with permission from your immediate supervisor
  • Do not include internal notations, e.g. Informational Writer III
  • Avoid abbreviations when possible

Correct:

  • Assistant Director of Admissions
  • Student Program Coordinator
  • Financial Aid Counselor 

Incorrect:

  • Asst. Director of Admissions
  • FAO II

Department Name

  • Use the official name of the office or unit to which you report
  • Do not shorten or abbreviate
  • Capitalize appropriately
  • Avoid use of any unnecessary article

Correct:

  • Enrollment Management and Student Success
  • Office of Scholarships and Financial Aid
  • Office of Registrar

Incorrect:

  • Office of Enrollment Management and Student Success - do not include "Office" in front
  • Office of admissions or The Office of Admissions or Texas Admissions

Secondary Department Name

  • Use only for recognized secondary departments, not for teams, committees or affinity groups
  • Avoid abbreviations and unnecessary articles
  • Not required when there is no appropriate secondary department name.

Correct:

  • Houston Admissions Center
  • Academic Information Systems
  • Marketing and Communications

Incorrect:

  • The Dallas Admissions Center
  • AIS

Address

  • On-Campus Staff: Use Address listed in Directory with your office Mail Code (see below)
    • NOTE for ADMISSIONS STAFF ONLY - use P.O. Box 8058
  • Off-Campus Staff: Use the mailing address of your center or primary office
  • When possible, include a nine-digit ZIP code
  • Abbreviate in accordance with the guidelines at utexas.edu/brand-guidelines/writing-style-guide/abbreviations

Correct:

  • 1616 Guadalupe
    D2100
    Austin, TX 78701
  • P.O. Box 8058
    Austin, TX 78713-8058
  • 10801 Gateway Blvd. West, Ste. 300
    El Paso, TX 79935-4924

Incorrect:

  • P.O. Box 8058, M0700
    Austin, TX 78713-8058
  • 10801 Gateway Boulevard West, Suite 300
    El Paso, TX 79935-4924

Office Phone

  • Include all 10 digits, separated as appropriate by hyphens
  • Do not use periods or parentheses

Correct:

  • 512-555-5555

Incorrect:

  • 512.555.5555
  • (512) 555-5555

Fax Number

  • Inclusion is optional
  • If listed, format as above

Cellular Phone

  • Inclusion is optional
  • If listed, format as above

Email Address

  • Your official university email address 
  • Do not include capital letters

Correct:

Incorrect:

Website

  • Use your unit's website address - for example: admissions.utexas.edu
  • You may also include the university main website:  utexas.edu 
  • Avoid capital letters
  • Do not include http:// or www. notations

Correct:

Incorrect:

Spanish-Speaker Notation – “Hablo español.”

  • Include with permission of your immediate supervisor and if you are comfortable conversing in Spanish 
  • Because the standard business card templates do not include a field for this information, add to the title field, separated by a pipe character
  • Capitalize and punctuate appropriately

Correct:

  • Financial Aid Counselor | Hablo español.

Incorrect:

  • Financial Aid Counselor, Hablo español.
  • Financial Aid Counselor | hablo espanol
  • Admissions Counselor | Se habla español.


Orderingordering

Business cards can be ordered through Document Solutions via online portal which links to the below approved business card format.

Please contact your unit Executive Assistant or Office manager for the appropriate account. 

  • Select the option to IDT your purchase

  • Enter unit account number appropriate for purchase

  • Enter signature authority EID: KLF2248

  • Enter employee EID to pull up information

  • Format information according to employee's preference

  • Tap on blue button to preview card before proceeding

Entering unit address in "Other Delivery Address" should allow the business cards to be delivered directly to the unit; however, if delivered to UTA, the business cards will be forwarded.


Delivery delivery

Please see example below:

  • The prefilled address below would be the correct one to enter for any order.
  • Under Other Delivery Address, enter the desired delivery address in the empty fields below.

DEPARTMENTS ON CAMPUS

  • If you are not able to receive business cards at your location due to COVID

    • UTM - UT Main Campus

    • Building: UTA

    • Floor: 00

    • Room: 0.202

    • Mail Code: D2100

DEPARTMENTS OFF CAMPUS 

    • Note that you are shipping off campus

    • Enter Unit Address



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titleDocuSign

DocuSign supports our university community goal of a more sustainable, green, and paperless future for Texas. It is an enterprise document signature solution that provides units with modern ways of approaching a paperless workflow. To learn more visit docusign.utexas.edu.


Benefits of DocuSign:

  • It's Legally Binding and Secure: Provides secure delivery of official University documents and is valid and legally binding around the world.
  • It's Fast and Efficient: eSignature reduces turn-around time, reduces manual staff labor, and provides the opportunity to increase efficiency.
  • Its Green and Sustainable: Processes can be completely paperless, cutting down on the need for storing copies, mail costs, and imaging.
  • It's Global and Available 24/7: Provides faculty, students, and staff a secure, effective, and fast way to sign and return documents anytime, anywhere in the world.



docusigntop

Setting up DocuSignsetup

  1. Create a UT DocuSign Signer Account
    1. Click the "Login to DocuSign" link located in the top portion of the DocuSign webpage
    2. Enter your UT EID and password and your Duo information as prompted
    3. You're ready to sign!
  2. Optional: For additional privileges such as the ability to send documents for signature or creating PowerForm templates, fill out the DocuSign Sender Request form. The Business Office will review your request within 2-3 business days and CC you to initiate your set up with the Records and Information Management Team.

DocuSign Unit Contact (DUC)duc

  • Kristen Fiore

For any questions regarding DocuSign, please email The Business Office.


HOW-TOhowto

Once you are in DocuSign, you can see all the documents and their statuses (Complete, Waiting on Other's for Signature, Voided, Requiring Action, etc.). Note: Your UT DocuSign Signer Account must be set up first and your EID email ([EID]@eid.utexas.edu) must be used in order to manage the document in your DocuSign Account.

Overview

  • Action Required - Documents listed here are waiting for your signature or actions before it can move onto the next step. Reminders will be sent to you to push the document along. NOTE: Failure to do so will cause the document to become voided.
  • Waiting for Others - Documents listed have you in the signing chain, but are waiting on others to take action. You can see here where the document lies in the signing chain.
  • Expiring Soon - Some documents will have time constraints and expire if not signed in a timely manner.
  • Completed - Documents that are completed can be accessed here.

Creating & Sending envelopes

Go to Create & Send Envelopes on DocuSign's New User Experience

  • 8 minute video. Requires UT EID login to UTLearn.
  • Creating a new envelope, adding signers, customizing settings, adding tags.

Tracking & Managing envelopes

Go to Using the new DocuSign User Interface (UI) for Tracking and Managing Envelopes

  • 11 minute video. Requires UT EID login to UTLearn.
  • Explores the Home page; the Manage Page - Inbox, Sent, custom folders; detailed review of sent documents - envelope details, resending, voiding, correcting.

DocuSign Resourcesresources




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titleNotary

UC Business Office will assist with your notary renewals. In order to complete the order, you must follow a two step process.

  1. Contact the state to obtain an invoice, and Business Office Payments Team will issue a check with the confidential attachments. The state will provide you with a certification letter.
  2. Upon receipt of the certification letter, you may order your notary stamp by submitting a Purchase Request in JIRA.




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titleParking Chaser Tickets

Parking Chaser Request Options

Event Parking Request (online)

  • Complete online form for event chaser tickets
  • Event Chasers should always be included as a line item in the Event Budget Spreadsheet

Department Validation (Chaser) Ticket Request (PDF)

  • Complete for on-hand chaser tickets not tied to an event
  • Extra processing time required. Submit no less than two weeks prior to need
  • See below for chaser ticket request submission instructions

Submit Department Validation (Chaser) Ticket Request PDF:

jiraGeneral Accounting Requestprimaryhttps://utexas-provost-issues.atlassian.net/servicedesk/customer/portal/2/group/9/create/46true

How to submit a Parking Chaser Ticket Request:

  1. Login to the General Accounting Request form using the direct link above.
    Remember to login using your EID email address YOUREID@eid.utexas.edu
    For more information on logging in go to
  2. Summary: Enter a title of the request like a subject in an email. 
  3. What can we help you with today?: Enter as much information you can about the Parking Chaser request to allow Finance and Administration to assist you.
  4. Priority: Let Finance and Administration know if this request is urgent.
  5. Attachment: Upload completed 
  6. Note: If not logged in, there will be an option to input your email at the bottom of the request.
  7. Click Send to submit request.

What happens next?

Check your email! You will receive an email notification confirming receipt of your request.

  • All requests received through the portal and via email will create a "ticket" used to track and send status reports.
  • Each ticket is assigned a number that identifies with the request.
  • Ticket numbers look like this: EMSS-####

Note:  The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.




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titleProCards


 

procard top

GENERAL INFORMATION

general

PROCARD POLICIES

PROCARD RESOURCES

ProCard Application
UT HBP 7.8 The Procurement Card Program
UT HBP 7.8.3 Appropriate Conduct with ProCardException Requests
Disallowed PurchasesProCard Cancellation
Dates & DeadlinesFAQs



POLICIES policiesfaq


You must receive approval for a departmental ProCard from the Undergraduate College Chief Business Officer by submitting a General Help Request ticket in the JIRA portal. Undergraduate College Business Office Support Services administers all aspects of departmental ProCards except for the application.


For the first six months you have your ProCard, you are required to seek approval prior to purchase for all transactions.


The ProCard Office maintains extensive policies and offers regular training for ProCard holders. Be sure to review this information prior to requesting a departmental ProCard.

7.8.1. Procedures for ProCard Holders

7.8.2. ProCard Application and Issuance Process

7.8.3. Appropriate Conduct with ProCard

7.8.4. ProCard Usage

7.8.5. Payment Voucher Processing

7.8.6. Reporting Requirements for Misuse

7.8.7. Consequences of Misuse

7.8.8. ProCard Cancellations

7.8.9. Contact Information

FORMS

Procard Information (PDF)

Procard Transaction Log

Statement of Disputed Item




HOW TO GET A PROCARDhowtoget


Once approval to apply for a ProCard is received from the UC Business Office, you may proceed with your request through the online application.

    1. Account number: ___Provided by UC BOSS____________

    2. Single Transaction Limit: $2000

      1. Justification: Due to the rising cost of conference registrations, we are requesting an increase in our single transaction limit.

    3. Cycle Limit: $5,000

    4. Bank Activation Number: THIS IS BASICALLY YOUR PIN. Do not forget this.

    5. Card Manager EID: KP2234  

    6. Reconciler: JLF4384

    7. Approvers: Department Manager KP2234

    8. Business Officer: Michael Valdez

    9. Owning Unit Code: 5028-000

Once you get your card, please request a meeting through your ProCard Request in JIRA to discuss the rules for a first year card holder. 




DISALLOWED PURCHASESdisallowed


This list is not all-inclusive, but is intended to give ProCard users a great deal of guidance regarding appropriate usage and items that are considered disallowed. Prior to using the card, this list must be reviewed in its entirety. The purchase of an item included on this list will result in Consequences.


The ProCard is not to be used for the following:

 

  • Alcoholic beverages
  • Ammunition, Explosives and Weapons
  • Animals
  • Auction items
  • Banquet or Gala Admittance
  • Batteries
    • Alkaline Batteries are allowed
  • Cash advances of any type
  • Catering
    • The following vendors are the ONLY caterers allowed if accompanied by a completed OOEF:
      • Central Market
      • Wheatsville Co-op
      • Whole Foods
    • Cell phones and cell phone related monthly charges
    • Communication Design Services
      • Design Services
      • Graphic Design
      • Website Design and Development
      • Brand and Logo Development
    • Construction, Renovation Services and Public Works Projects
    • Agreements of any type that involve agreeing to terms and
    • Consulting Services
    • Copiers and Copier Maintenance
    • Copyright
    • Co-Sponsorships
    • Cylinder Gases
    • Deposits
    • Donations or Contributions
    • eBay or any other used equipment that exceeds $500 per item (including shipping) requires an approved exception request.
    • eBooks
    • Editing Services
    • Entertainment Related Items
      • The following Items ARE allowed if accompanied by a completed OOEF:
        • Groceries purchased from grocery stores
        • Water or coffee services
        • Flowers or Plants (Includes artificial) that do not exceed $200; includes taxes and delivery fees
        • Baked goods purchased from bakeries with an approved Payee Information Form (PIF) on file with the university.
        • Gratuities should not exceed 20 percent (20%) of the bill subtotal
      • Events that do not support the institutional mission or business purpose of the


  • Fees associated with misconduct or misuse (tickets, late fees, penalties)
  • Gasoline
  • Gifts/Donations
  • Gift Cards for employees
  • Gratuities
    • The following vendors are the ONLY grocery stores that a tip can be included in the delivery fee. Gratuities should not exceed 20 percent (20%) of the bill subtotal before sales
      • HEB, Walmart, Target, Central Market, Whole Foods, Wheatsville Co-op
    • Hazardous Chemicals and Materials
    • Insurance
    • Items prohibited from purchase under grant or research contracts
    • Landscaping
    • Lasers: Class 3 and 4
    • Leases & Lease – Purchases or any other time payment
    • Lecture Services
    • Medical Services
    • Moving Services
    • Narcotics, Prescription Drugs and Controlled Substances
    • Office Supplies – traditional office supplies must be purchased from Today’s Business An example listing of traditional office supplies can be found here.
    • Parking
    • Parking Permits
    • Patent Royalty Fees
    • Personal Items
    • Personal Services
    • Photography and Videographer Services
    • Professional Services within the scope of the practice, as defined by state law of:
      • accounting
      • architecture
      • landscape architecture
      • land surveying
      • medicine
      • optometry
      • professional engineering
      • real estate appraising
      • professional nursing
      • interior design
    • Precious Metals
    • Protection Plans
    • Radioactive Materials
    • Regalia
    • Rental of Individual Items exceeding $100 per item. The total transaction cost may not exceed$500.
    • Rental of Storage Containers
    • Rental of Vehicles
    • Repair of Computer Equipment that cannot be performed by UT Campus Computer
    • Repair of University Property that doesn’t fall under the scope of work performed by facility
    • Restaurants
    • Security Services
    • Sensitive Information – Applies to items considered Confidential, Proprietary or a Liability to the
    • Social Club Dues


  • High-Risk Technology and Software that collectively exceeds one (1) year and/or has a total license value of more than $5,000.
  • Sponsorships
  • Telecommunication Services
  • Towing
  • Trademark and Licensing
  • Trade-in Equipment
  • Transcription Services
  • Travel and Travel Related Items
  • Tuition
  • TX Tags and toll roads
  • Vehicles, Vehicle Rentals and associated vehicle related costs
  • Veterinarian Services
  • VISA’s and Embassy Related Registration

MOST COMMON PURCHASESmcp

Some of the most common ProCard purchases are listed in the table below. For questions regarding allowable purchases, submit a General Help Request via the JIRA portal.


Catering is not allowed on the ProCard unless purchased through a grocery store. Grocery items are authorized with a tax exemption certificate. Both of these types of purchases require an approved OOEF on file.


EXCEPTIONSexception

The Exception Request Form is intended to supply the Central ProCard Office with the necessary information needed to assess and complete an exception request. If additional information or clarity is needed, the Central ProCard Office will reach out. Please note, this form is not meant to circumvent policies established by the Office of Accounting and Financial Management.

The following exceptions may be requested:

  • Single Transaction Limit Increase (Temporary*/Permanent)
  • Cycle Limit Increase (Temporary*/Permanent)
  • Used Equipment
  • Emergency
  • Office Supplies
  • Disallowed Item
  • Add Merchant Category Code

An exception request may only submitted by a ProCard holder.

An exception request may be multi-tiered, but the entirety of these requests must be directly related to a single event. If the requests are not directly related, please submit individual exception requests. Please note, if part of a multi-tiered exception request is denied, the entire exception request is denied.

*Please note that if a temporary single transaction limit increases, the limit will revert back to its previous limit based upon the adjustment needed by date. Additionally, for a temporary cycle limit increase, the limit will revert back based on applicable cycle limit end dates selected below.

To proceed with an exception request, complete this form.




CYCLE DATEScycle

Please be aware that if the anticipated VP7 production date falls a weekday immediately following the close of cycle.
BEGIN CYCLE DATEEND CYCLE DATEANTICIPATED VP7 PRODUCTION DATEDEPARTMENTAL APPROVAL DEADLINE BY 5:00 PM
09/04/23 Mon10/03/23 Tue10/04/23 Wed10/26/23 Thu
10/04/23 Wed11/03/23 Fri11/06/23 Mon11/27/23 Mon
11/04/23 Sat12/03/23 Sun12/04/23 Mon12/19/23 Tue
12/04/23 Mon01/03/24 Wed01/04/24 Thu01/26/24 Fri
01/04/24 Thu02/03/24 Sat02/05/24 Mon02/23/24 Fri
02/04/24 Sun03/03/24 Sun03/05/24 Tue03/26/24 Tue
03/04/24 Mon04/03/24 Wed04/04/24 Thu04/25/24 Thu
04/04/24 Thu05/03/24 Fri05/06/24 Mon05/28/24 Tue
05/04/24 Sat06/03/24 Mon06/04/24 Tue06/25/24 Tue
06/04/24 Tue07/03/24 Wed07/04/24 Thu07/25/24 Thu
07/04/24 Thu08/03/24 Sat08/05/24 Mon08/14/24 Wed
08/04/24 Sun08/15/24 Thu08/16/24/ Fri after 12:30pm08/27/24 Tue
Transaction with an approval deadline after 09/01/2023 will have FY 2023-2024 fund available.


MONTHLY RECONCILIATION & PROCESS MAPreconciliation


ProCards require monthly reconciliation.

UC Boss will initiate the ProCard Reconciliation DocuSign PowerForm to the Department Administrative Contact and the ProCard holder. This PowerForm will include all ProCard transactions for the appropriate billing cycle that need to be reconciled.

Department Administrative Contact will compile the receipts in transaction order with appropriate authorization paperwork immediately following the invoice/receipt. For instructions on merging files into one Adobe .pdf, please visit the Adobe section of our Administrative Resources Guide.


STEP-BY-STEP:

  1. UC Boss Admin retrieves transaction table from GCMS.

  2. UC Boss Admin edits DocuSign template date, billing period, and due date and pastes GCMS transaction table into template body.

  3. UC Boss Admin inputs signer information for each department in appropriate order and sends envelope.

  4. Department Administrative Contact reviews transactions for accuracy. Any issues with receipts or transaction details should be reported immediately.

  5. Department Administrative Contact compiles one .pdf file of reconciliation in the following order:

    1. Completed Transaction Log

    2. Itemized Receipt(s)/Proof of Purchase + any required authorization document

      1. For example: if you have multiple purchases authorized by an OOEF, the same OOEF must be included behind each receipt.

  6. Department Administrative Contact attaches single .pdf of all reconciliation documentation to the DocuSign template and signs the acknowledgement.

  7. Departmental Reviewer ensures the receipts and appropriate authorizations are included in the file accordingly and signs the acknowledgement. Any errors will result in the DocuSign being returned to the Departmental Administrative Contact for correction.

  8. UC BOSS reviews the final transaction log, receipts, and authorizations and inputs object codes and accounts into the VP7 for finalization.

BEST PRACTICES:

4 incomplete Complete transaction log with every purchase. Add GOODS RECEIVED date to the transaction log. 5 incomplete Maintain internal copies of all ProCard receipts with authorization documents.  6 incomplete Upon reconciliation, combine all receipts and authorization documents into one .pdf file in transactional date order.





FAQfaq


GCMS

How do I reset my PIN?

When you contact the bank, they will ask you to validate your identity by giving the bank activation number you supplied on your original application. The bank may refer to this number as one of the follow: your social security number, employee verification number or employee ID number; the bank does not have access to any of those numbers. They are referring to the bank activation number provide on the card’s application. If you cannot recall this number, you can access this information through the ProCard Database.

Do not set your chip PIN number to your activation number, these two numbers must always be different.


I called Citibank and they asked for the last 4 digits of my social security number. However, the last 4 digits of my social security number doesn’t work; what is this number?

Neither Citibank or ProCard has access to a cardholder’s social security number. This number is the 4-digit ‘Bank Activation Number’ the cardholder created on their application for the ProCard. To retrieve this number, please go to the ProCard Database, on your Profile view the application, click within the cell (shown below), and the number will appear.
Bank Activation Number


GENERAL

How do I increase my single transaction or cycle limit?

For limit increase requests, please submit an exception request. These increases can be completed on either a temporary or permanent basis. Please note that if a temporary single transaction limit increases, the limit will revert back to its previous limit based upon the date of purchase. Additionally, for a temporary cycle limit increase, the limit will revert back based on applicable cycle limit end dates selected below.


I am leaving my position. What should I do with my ProCard?

The cardholder should fill out the ProCard cancellation form. The form must be signed by the appropriate parties and submitted to the Central ProCard Office. Cancelled Procards do not need to be returned, but instead can be physically destroyed.


Can I connect a PayPal account to my ProCard?

ProCard Cardholders cannot use a PayPal account and must instead utilize the “guest” option upon checkout. 


What steps should I take if fraud has occurred on my ProCard?

All correspondence related to the fraud should be included in your reconciliation packet for imaging, as well as in the *DEFINE notes of the VP7 voucher. The fraud must be reported to the bank within 60-days of the statement date. A refund should be issued for the next cycle period.  If the refund does not clear within the next cycle period, contact the bank. 


Is catering allowed on the ProCard?

Restaurant catering is not allowed on the ProCard. Whole Foods and Central Market are the only vendors approved for catering on the ProCard because they are classified as grocery stores that offer catering on the side. Grocery store purchases are authorized on the ProCard with a completed tax exemption certificate.


Is prior approval required for eBay purchases?

eBay purchases exceeding $500 require prior approval from the ProCard Manager. Please submit an exception request. If approved for purchase, transactions should be processed as "used equipment."

For information on eBay purchases, please see HBP 7.8.3.





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titleSales Tax Exemption

STATE SALES TAX                    


The university is exempt from Texas state sales tax, including 6% hotel occupancy tax.

Present the completed certificate to the vendor for tax removal at time of purchase. If the vendor refuses to remove Texas state sales tax, notify the business office as soon as possible. 


Before presenting tax exempt form to vendor, complete the following information:

  • Seller Name (vendor name)

  • Seller Address

  • State, City, and Zip Code

  • Your Signature

  • Your Title

  • Date

Before presenting tax exempt form to vendor, complete the following information:

  • Seller Name (vendor name)

  • Seller Address

  • State, City, and Zip Code

  • Your Signature

  • Your Title

  • Date



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titleTrademark Licensing & Artwork

The university's Brand Book and Toolkit provides guidance for proper use of branding across multiple communication types, including email signatures, business cards, printed materials, promotional items, and more.  

All promotional items with artwork using proprietary marks will need extra time (at least one week) for processing. These marks include:

  • UT Wordmark (logo)
  • Longhorn silhouette
  • Bevo

Artwork will be reviewed by Trademark Licensing.

Only authorized, licensed vendors are allowed for merchandise production.





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titleUT Market

Authorizations for UT Market Ordering training

Intro to UT Market for Shoppers training




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titleVendor Resources

Payee Information Forms are now sent directly to vendors via DocuSign by Finance and Administration.

If a vendor needs to be entered into UT's payment system, submit request via Finance and Administration Vendor Set up Request Form Portal to Finance and Administration for a Payee Information Form (PIF) to be sent directly to the vendor to complete.

jiraVendor Set up Request Form Portalprimaryhttps://utexas-provost-issues.atlassian.net/servicedesk/customer/portal/2/group/9/create/70true

For how-to instructions, please visit Vendor Set up Request - PIF and Direct Deposit page.

Note: Be sure to let the vendor know a document will be emailed to them from DocuSign via Vendor Identification Department.  If vendor has not received an email within 24 hours, they should check their Junk Mail folder.

Vendor Resources

Search for vendor online through UTDirect:

Vendor Name Search (EID required)

Submit Request for PIF

Visit on how to submit request for Payee Information Form or Direct Deposit Authorization to set up vendors in UT's payment system.

Payee Information Form Checklist for Vendors

  • All payees/vendors complete Section 1 and Part IV.
  • Individuals* and Sole Proprietors* complete Part I and Part IV.
  • Partnerships complete Part II and Part IV.
  • Corporations and other entities complete Part III and Part IV.

*Required: Individuals or sole proprietors must attach photocopy of vendor's social security card or photo id (i.e.- driver license). 


What is this form used for?

Use this form to have a vendor or individual added to the vendor system or request direct deposit for a vendor.

jiraClick Here to Go To Vendor Set up Request - PIF and Direct Depositprimaryhttps://utexas-provost-issues.atlassian.net/servicedesk/customer/portal/2/group/9/create/70true

How to submit a Vendor Set up Request:

  1. Login to the EM Customer Service Portal using the direct link above.
    Remember to login using your EID email address YOUREID@eid.utexas.edu
    For more information on logging in go to EM Jira Service Management
  2. Summary: Enter a title of the request like a subject in an email. 
  3. Department: Select your department from the drop down menu.
  4. Are you requesting a PIF, Direct Deposit, or both? Select from drop down menu. 
  5. Company/Individual's Name: Enter the full name of the vendor or individual to be added into UT's payment system.
  6. Contact Person: Enter the full name of the authorized person who will complete the Payee Information Form (PIF) or Direct Deposit Authorization (DDA) form.
  7. Contact email: Enter the direct email address of the contact person completing the PIF or DDA.
  8. Comments/Additional information: Provide any payment-related information not requested above.
  9. Attachment: Upload completed PIF or DDA from vendor (if applicable but not required).
  10. Note: If not logged in, there will be an option to input your EID email at the bottom of the request.
  11. Click Send to submit request.

What happens next?

Check your email! You will receive an email notification confirming receipt of your request.

  • All requests received through the portal and via email will create a "ticket" used to track and send status reports.
  • Each ticket is assigned a number that identifies with the request.
  • Ticket numbers look like this: EMSS-####

Note:  The EID email address used to access the EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

What if I have a question or need to provide additional information to my request?


Login to the Customer Service Portal

This option is only available if you have an established and created customer portal account. Need an account? Email EM-Support@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu
For more information on logging in go to EM Jira Service Management

  • Select Requests on the upper right part of your screen next to your profile photo

  • Select Created by me

  • From the drop down menu, select Any Status to show all requests sent via customer service portal

  • Click on the ticket number under the Reference column to open ticket
  • From the ticket, you can view the Status and Activity of your ticket.
  • Scroll down to Add a Comment

  • Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
  • Questions or comments can also include links, attachments, and tables.
  • Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

  • Click SAVE to submit your inquiry to Finance and Administration.
  • Check your email!  You will receive a notification that your request has been received and will be followed up by a Finance and Administration agent soon.




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titleW-9 & Credit Letters


Use this form to request information to be sent directly to a vendor by the Administration Services section of Accounting and Financial Management.

  • Taxpayer Identification Number and Certification (W-9)

  • Credit Letter—The University of Texas at Austin does not provide account numbers or business references to vendors. The Annual Financial Report, audited by The State Auditor's Office, is published online and is available at any time. Vendors will receive a credit letter explaining this policy.

  • Texas Sales Tax Exemption Certification— The Texas Sales Tax Exemption Certificate is available from the Texas Comptroller of Public Accounts. Please visit Administration Services for instructions. Questions regarding the use of this form should be directed to oa.taxforms@austin.utexas.edu.


For further assistance with this process, contact Administration Services:

oa.taxforms@austin.utexas.edu
512-471-3723




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titleW-9 & Credit Letters


Use this form to request information to be sent directly to a vendor by the Administration Services section of Accounting and Financial Management.

  • Taxpayer Identification Number and Certification (W-9)

  • Credit Letter—The University of Texas at Austin does not provide account numbers or business references to vendors. The Annual Financial Report, audited by The State Auditor's Office, is published online and is available at any time. Vendors will receive a credit letter explaining this policy.

  • Texas Sales Tax Exemption Certification— The Texas Sales Tax Exemption Certificate is available from the Texas Comptroller of Public Accounts. Please visit Administration Services for instructions. Questions regarding the use of this form should be directed to oa.taxforms@austin.utexas.edu.


For further assistance with this process, contact Administration Services:

oa.taxforms@austin.utexas.edu
512-471-3723