Versions Compared

Old Version 16

changes.mady.by.user Kristin Loken

Saved on

compared with

New Version Current

changes.mady.by.user Kristin Loken

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleQ. How do I get a EM Service Desk JIRA Customer account?

A. Please contact EM-Support@austin.utexas.edu and we will get you set up as a customer.

...

Expand
titleQ. Can I send attachments and screenshots with my request?

A. Yes! The EM Customer Portal request forms allow users to drag and drop documents and photos to attach to requests.

...

Expand
titleQ. I submitted a request and received a confirmation that it was received. What if I have a question about my request or want to attach more documentation to it?

A. You can reach out to Finance and Administration in two ways using the instructions here.


Expand
titleQ. I am a procard holder. Do I submit my backup documentation using a portal form?

A. Finance and Administration will not accept procard backup documentation via Jira Customer Portal.  Procard users will upload backup documentation to their assigned procard folder in box.

...