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All ECE faculty and staff are provided with an office desk phone by the department. If an additional phone is needed in another location (e.g., research lab, reception area), please submit a request to help@ece.utexas.edu and provide a UT funded account number.

Table of Contents

Dialing instructions

If you're calling…	You should dial…	Example	Note
Campus	last 5 digits of number	5-9400	Last 5 digits of campus phone number
Local, off-campus	9 + area code + number	9-512-475-9400	10-digit dialing required
Domestic long distance	9 + area code + number	9-123-555-1234	No charge; no auth code needed
International long distance	88 + auth code + * + 011 + intl. number	88-000000*011-123-4567	No pauses required
Toll free	9 + area code + number	9-800-555-1234	9-1-800-555-1234 will also work
Emergency Services	911 or 9911		Always use your primary "Line 1" key
Community info or referral services	9211
Non-emergency city services	9311
Directory information	91411
Telecommunications Relay services	9711

This information is also available as a PDF.

Long Distance Authorization on Sets Not Yet Converted: For any phone lines that are not yet converted to the new VoIP system including fax lines, you will continue to use the authorization code that you have used in the past for both domestic and international long distance calls. For more information please see the Legacy Long Distance Services page.

Call Forwarding

For the following, always pick up the handset first and when done hang up the handset.

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Deactivate call forward no answer:

Dial *85

UTVM Voice Mail instructions

Voice mail subscribers will be converted from SmartVoice to the new UT Voice Mail (UTVM) when their lines are converted to VoIP.

International Authorization Code

Voice Services include domestic long distance service for individual users. International long distance callers will be required to use an authorization code and will be charged for usage.

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To request a new international long distance authorization code, please submit a request to help@ece.utexas.edu with a UT funded account number.

Common Questions and Issues

If you are experiencing an issue, here are some things you can try prior to contacting support. It is always a good idea to reboot your phone first as it may resolve the issue. To do so: press the Menu button and then select options 3, 1, 8.

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Activating your voicemail is a two-step process, ensure you have done both steps. First you must personalize your mailbox by recording your name and greeting and then you must activate your voicemail by sending calls to it if you are on the phone or do not answer. Instructions can be found here.

I am having difficulty entering contacts into my telephone.

Instructions for adding contacts can be found here.

I cannot make a domestic long distance call. I enter my authorization code and nothing happens.

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Look up your support contact here (requires EID login).

Personal Meet-Me Conference instructions and controls

These instructions and controls apply to Personal Meet-Me Conference bridges included with Business Class service. Business Class customers requiring changes to the configuration of their Personal Meet-Me Conference bridge can contact the ITS Switchroom (512-471-5711 option 1 or submit an on-line trouble ticket: https://utdirect.utexas.edu/tn/tr/index.WBX). Personal Meet-Me Conference bridges allow 10 participants.

Chairperson instructions

Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus).

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When the conference is over, hang up.

Chairperson controls

Dial…	then…	in order to…
*	1	Enable or disable audio emoticons
2	0-9	Play audio emoticon
*	2	Start or stop chat session
*	3	Enable or disable entry and exit tones
*	4	Lock conference
*	5	Unlock conference
*	6	Mute
*	7	Un-mute
*	8	Continue or end the conference after chairperson leaves
*	9	Start or stop audio recording
*	#	Count participants
#	#	Mute all participants
8	8	Mute all participants but allow participants to un-mute themselves
9	1	Start collaboration session
9	2	Stop collaboration session
9	9	Un-mute all participants
0	0	Ask for an operator
1	1	End conference
*	*	List available commands

Participant instructions

Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus).

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The conference will start when the Chairperson arrives and end when they leave the conference.

Participant controls

Dial…	then…	in order to…
2	0-9	Play audio emoticon
*	0	Assume chair
*	6	Mute
*	7	Un-mute
*	#	Count participants
0	0	Ask for an operator
*	*	List available commands

Shared Meet-Me Conference instructions and controls

Reference: https://ut.service-now.com/utss/KAhome.do?number=KB0014447

These instructions and controls apply to Shared Meet-Me Conference bridges scheduled via calendar resource or though the University Operators. Shared Meet-Me Conference bridges are intended for occasional use. Those needing frequent or extended use of conference bridge resources may be referred to the Personal Meet-Me conference service available through the Business Class Service.

Reservations

Ten 50-particpant conference bridges are available to be reserved.

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To reserve by phone
Contact the University Operators by dialing (512) 471-3434 or "0" from on campus. The University Operators are available weekdays from 8 a.m. to 5 p.m. (Closed on holidays).

Participant instructions

Call the Unified Communications Conference number, 512-232-8670 (2-8670 on campus).

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The system will then prompt “The conference is now starting…”

Participant controls

Dial…	then…	in order to…
*	6	Mute
*	7	Un-mute
*	#	Count participants
*	*	List available commands

Adding and Editing Contacts on Phone

Polycom IP 321/335

Polycom IP 550/670

Note: The contact list on the telephone sets is a separate list from the address book on your UT Voicemail web page. These lists are not capable of being integrated at this time.