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        Coronavirus Updates and FAQs

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Please continue to monitor UT Austin's Protect Texas Together website, which provides a framework for the fall designed to accommodate the dynamic environment we are facing and enable us to adapt to changes in the prevalence of COVID-19 in Austin and throughout Texas. The university’s leaders are aware that things are changing every day. 

Please see below for the resources, institutional changes, and updates that are available to students as we deal with this ongoing public health crisis.

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The College of Education Dean’s Office would like you to be aware that the university encourages COVID-19 testing for asymptomatic individuals. This free testing is done by University Health Services, takes about five minutes, and the results are confidential.  There is plenty of capacity so please take advantage of this opportunity, which will help to the spread of COVID-19 on campus and in the community. More information is available at https://healthyhorns.utexas.edu/coronavirus_proactive_testing.html.

Information about contact tracing can be found at https://t.e2ma.net/message/jhv2yd/feyntgg.

The Protect Texas website https://protect.utexas.edu/ contains important information and resources.

The College of Education Dean’s Office also compiled the following information and links to share with you:

It is more important than ever that we exercise self-care and maintain our mental health and wellbeing. Toward this end, the Graduate School shares the new Graduate Student Mental Health Resource Guide: https://utexas.app.box.com/s/ldja0hj7ch7m5iccxjskyw9xrp27bc36.

For more information, please visit the University Health Services website: https://www.healthyhorns.utexas.edu/.

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As students, faculty and staff return to classes and work for the spring semester, Information Technology Services (ITS) wants to make the campus community aware of several recent and upcoming changes to important technology tools and encourage our users to apply a few best practices. We also want to remind you of our existing services to help you in your work.

Image RemovedUpdate to Zoom Client 5.8.4

As of Dec. 20, 2021, UT Austin’s central Zoom tenant (utexas.zoom.us) requires a minimum client version (5.8.4) in order to use the service. If you are not using a supported version of the client, a notification banner will alert you that an update is required. You will be unable to either host or join a meeting until you update your client. New features include Stop Incoming Video, Focus Mode, Optional Reclaim Host When Rejoining, and Two-way Chat with Waiting Room Participants. 

Image RemovedOptions for Wi-Fi access for Visitors

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Please note that current students should use utexas or utexas-iot for Wi-Fi access, which is 10 times faster than utguest.

Image Removed3G cellular service ending

Beginning in February, major cellular vendors are ending their support for 3G devices (e.g., mobile phones, credit card terminals, handheld scanners).  As a result, older 3G devices may stop working. Contact your provider to determine options available for older 3G devices. 

Image Removed In Person Services: We are here to help!

Conveniently located at the FAC, Information Technology Services offers an in-person desk providing ID Card Services and core IT Services, including EID, DUO and VPN support. During the holidays and emergencies such as Covid-19 Stage 5 restrictions, hours of operation may vary. Before coming to see us, visit our website to view our operating hours.

Image RemovedHow to get help

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Parking and Transportation Services (PTS) would like to welcome everyone to campus, returning and new. Below are some spring semester parking and transportation information and tips:


UT Shuttle Service
 has resumed for the spring semester. Students, faculty, and staff can ride all UT Shuttle and Capital Metro mainline routes for free using their                                                    UT ID. Face masks are required while on buses. See the CapMetro & COVID-19 page for more information. Shuttle Service


Parking 

Permit Availability

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Use My Parking Profile to purchase permits, appeal and pay citations, manage permit waitlist selections, and update vehicle and address information online. Should you have a parking issue, most can be addressed via email to parking@utexas.edu. Offices for staffed garages are open Monday through Friday from 8 a.m. to 4 p.m. (with one-hour lunch closure) for those who need to do in-person transactions. The Conference Center Garage office is open 24 hours.

Updating Zoom 

Anyone not using the minimum client version of Zoom 5.3.0 will see a banner alerting them that an update is required. You may not be able to host or join a meeting until your Zoom client is updated.

Click the banner alert in Zoom and perform the update. If you have already updated your Zoom client, you will not see a banner.

Visit the ITS website for more information on updating your Zoom client. 

Duo for multi-factor authentication – “Remember Me for 30 Days” 

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Adobe Spark 101 for Students

UT Libraries Gradual Reopening
UT Libraries began making select services and spaces available on August 20. Please check the Service Continuity Guide regularly to see the current status of specific library operations.

Digital Access to Libraries:

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New Expanded Behavior Concerns and Covid-19 Advice Line (BCCAL)

The new Behavior Concerns and COVID-19 Advice Line (BCCAL) 512-232-5050 is 24-hour/seven-days-a-week advice line now operational and ready to receive anonymous reports of COVID-19 health and safety noncompliance. In addition to reporting student or employee noncompliance, BCCAL support staff can also answer questions about reporting positive COVID-19 cases and assist with self-isolation or quarantine, contact tracing, and other campus concerns. 

The latest enhancement at CMHC, which will expand accessibility through a partnership with My Student Support Program (My SSP). This expansion broadens our network of mental health providers, and offers students 24/7 real time chat and phone support, free virtual counseling sessions, and access to an extensive digital content library offering mental health and wellness resources that address common student concerns. Students can access these services regardless of their current location — whether they are currently studying in Austin, another state outside of Texas or in one of 200 different countries. Students can also request a counselor with a shared identity or who speaks one of over 150 common languages. Get started by visiting this web page.

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Graduate Student Mental Health Resource Guide – Fall 2020

It is more important than ever that we exercise self-care and maintain our mental health and well-being. Toward this end, please visit the new Graduate Student Mental Health Resource Guide. The guide compiles mental health and wellness resources available across campus with a focus on the needs of graduate students. It provides contact information for various offices and descriptions of remote and telehealth services. The resource guide is the culmination of a project initiated by the Graduate Assembly.



Family Obligations Support – Updated July 7, 2020:

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Central Health helps the people of Travis County live healthier. Created in 2004 by the voters of Travis County, we are the local public entity that provides access to the high-quality care everyone needs to get well and stay healthy. We work with a network of partners to eliminate health disparities to reach our vision of Travis County becoming a model healthy community.

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For more information on the SQE, see: https://wikisutexas.utexasatlassian.edunet/wiki/display/ELP/Doctoral+Program+Process

 For 2nd year doctoral students - Mid Program Review: 

All ELP doctoral students are expected to complete their Mid Program Review by the end of spring semester of their 2nd year in their program. The Mid Program Review consists of a meeting between a student and their adviser, and for the remainder of the semester, these meetings will happen remotely/online with your faculty adviser. Please plan on completing your Mid Program Review by 5/30/20.  See the Mid Program Review section of our wiki for more information: 

https://wikisutexas.utexasatlassian.edunet/wiki/display/ELP/Doctoral+Program+Process

Student Travel Awards:

Accommodations for fall 2020:

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