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To help protect your data, all systems managed by ITG are automatically backed up. Backup is handled completely behind the scenes and should not get in the way of your work. 

• What is backed up?

• What is NOT backed up?

• Where can I put files so that they are NOT backed up?

• How do I verify my backup is working?

• How do I restore files?

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BackedUP BackedUP

What is being backed up?

1. All work documents in your user folder.

2. All documents in the C:\Research folder.

3. All documents in the C:\Data folder.

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NotBackedUp NotBackedUp

What is NOT being backed up?

The following folders in your user folder Folders with the following names are not backed up.  Note: movie, picture and video file types are backed up as long as they are not in one of these profile/user folders.

• Music

• Videos

• Pictures

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DoNotBackUp DoNotBackUp

Where can I put files so that they are not backed up?

A folder that is not inside of your user folder, c:\Research, or c:\Data.

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VerifyBackUp VerifyBackUp

How do I verify my backup is working?

Left click on the CrashPlan icon in the system tray and look for the green check mark next to PROe-Cloud, US. If a backup is in progress, it's status will also be reflected here.Image Removed

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Restore Restore

How do I restore files?

To ensure the most consistent backup, the service uses a randomly generated machine account. If you need to recover a file(s), please submit a service request. 

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