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Windows computer and server management is done using the central EPM tool Microsoft Endpoint Configuration Manager (MECM or ConfigMgr).

Supported Operating Systems

We will install a relevant version of Windows 11 Enterprise, unless Windows 10 is required and discussed in the ticket, and a relevant exception is filed with the ISO. For more information regarding the lifecycle of the Windows operating systems we can install, and versions that are approved to be on the campus network, see the below pages.

https://learn.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro

https://learn.microsoft.com/en-us/lifecycle/products/windows-11-home-and-pro

https://learn.microsoft.com/en-us/lifecycle/products/windows-10-enterprise-and-education

https://learn.microsoft.com/en-us/lifecycle/products/windows-11-enterprise-and-education

Compatibility with Endpoint Management

Software Center

Software Center is installed on all computers fully managed by CNS IT. It will list some commonly available applications that can be installed without administrator credentials (i.e. Mozilla FireFox, Google Chrome, Microsoft Office) as well as Windows and some 3rd party software updates. Some examples can be found on the Endpoint Management page about Windows and Application Patching.

Logging in with your EID

You can login to your computer using your EID and EID password. This creates a standard user profile (an account without admin permissions). If this is your first time logging into a device, you will need an on-campus internet connection to validate your EID credentials.

Administrative Access

If you need to install software or make changes to your computer’s settings that require an admin username and password, administrative access can be used.

If you need an account that can perform administrative tasks (i.e. installing third party software and making system-wide configuration changes), you can request one during the deployment of your computer, or raise a help desk ticket by sending an email to help@cns.utexas.edu.

You should use your EID, not use your admin account to login to the computer. If you need administrative rights to perform actions, you can elevate your access using your admin-EID by right-clicking and pressing “Run as Administrator” to open the application, and filling out the prompt that opens.

When you have an account created, if you try to perform a task that prompts you for administrative rights, you can enter your local admin account in the User Name field with a period and backslash, like .\admin-apd623.

Installing and Updating Applications

By default, CNS IT will have installed:

• Microsoft Office M365

• Cisco AnyConnect VPN

• Tenable Nessus agent

• Code42 CrashPlan

The applications CNS IT has made available in Software Center by default:

• Notepad++

• Zoom Workplace

• Mozilla FireFox

• Google Chrome

• Box Drive

• 7-zip

• Adobe Acrobat Reader DC

Standard Windows Updates and 3rd party patches will be automatically installed or available in Software Center based on your operating system and device.

More information about available updates can be found on the Endpoint Management Third Party Applicaion Updates page.

Operating System and Application Security Updates

Using EPM, CNS OIT manages the installation of security updates for your computer’s operating system and certain applications.

By default, these updates will be installed through Software Center overnight between 1am and 6am.

MECM End User Experiences

Windows Updates

Restart and Update Your Computer: FAQs