The diagram indicates the support structure CES and the Vendor will provide to the organization administrators. Public-facing and Back-Office users affiliated with each CSU will continue to funnel their issues through the Organization Administrator(s) and escalate tickets to our team as needed. CSUs can create their own internal support structure between their users and the admin(s) that better supports their internal processes.
Support model for PepperDash
If the event information is not displaying or the information displayed is incorrect (but correct in Momentus) please contact PepperDash directly for support and copy UTMomentusAdmin@austin.utexas.edu.
Support email: support@pepperdash.com, copy SRayancha@pepperdash.com
Admin tenants
Each CSU will have its admin and users within your tenant to manage your displays and configurations
The UT Momentus admin team will have an admin user in each tenant for visibility