Zoom FAQ

A student needs assistance with Zoom where should I route them?

ITS is assisting students with remote learning. You can also provide them this resource: https://onestop.utexas.edu/keep-learning/

Assign tickets from students regarding Zoom or etc. to the SD-Instructional Tools queue in ServiceNow.

Where can I find videos on how to use Zoom?

How can I prevent ZoomBombing within my live Lectures with students?

External INFO

NOTE: Some of these settings may not be adjustable prior to starting the meeting

Basic Zoom Access Questions?

A licensed version of Zoom is available to all UT associates and can be accessed at utexas.zoom.us.

ITS is working with Zoom to determine a plan and schedule to migrate those accounts into the UT site license account.

Direct them to zoom@utexas.edu OR assign to: ITS-Systems-Zoom.

Zoom accounts currently cannot be linked / content cannot be migrated.
We'd suggest you log out of your previous account and use your new UT account in order to access Zoom and all of its functionality the free UT instance provides.

I can only locally record with Zoom and I cannot enable the cloud recording option.

To address the storage concerns in Zoom, we've removed the ability for students to record to the cloud.

This does not include graduate students and teaching assistants. They can record to the cloud.

Here is a local recording to Zoom guide you can share with students in the meantime: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording
- The user just needs to press "Record" in the meeting, and select Local Recording. It will save to their computer, and then convert after the meeting is over.

I cannot access Breakout rooms / How can I use Breakout rooms in Zoom ?

Refer to this awesome documentation as well as a live video on this page for more info on how a host or co-host can use breakout rooms: https://support.zoom.us/hc/en-us/articles/206476093-Getting-Started-with-Breakout-Rooms.

Users joined into the Zoom meeting from the Zoom Desktop Client, Zoom Mobile App on devices CAN participate in breakout rooms.
However, users joined via the web client and Zoom Rooms are UNABLE to join Breakout Rooms - but the main room can be used as an alternative session for these users.]

I'd like to use write/use a writing function with Zoom is that possible?

The share wipeboard function is what you'd want to use.
Refer here for more information on how to use wipeboard: https://support.zoom.us/hc/en-us/articles/205677665-Sharing-a-whiteboard

How can I screenshare a video in Zoom?

Hosts who want to share a video, like from YouTube, can select 'optimize for full screen video' when screen sharing.

I'd like to allow my participants to screenshare during our meeting can this be done simultaneously?

The host and participants can screen share by clicking the Share Screen icon during the meeting.

The host does not need to grant screen share access for another participant to share their screen.
- The participants will just need to select the 'Share Screen' icon.
This video on this page will help you understand how this can be done: https://support.zoom.us/hc/en-us/articles/115000424286-Sharing-Multiple-Screens-Simultaneously

Is the Zoom integration in Canvas considered end-to-end encrypted?

It is NOT end-to-end encrypted.

Zoom video is encrypted and FERPA compliant and faculty can view more info about protection and FERPA compliance in this doc: https://zoom.us/docs/doc/FERPA%20Guide.pdf

Is the Zoom integration + Zoom desktop application HIPAA compliant?

UT Zoom Escalation Routes

ITS-Systems-Zoom - UT Zoom escalations can be assigned to this group.

Dell Med has their own Zoom instance. Zoom INCs or requests from DMS faculty and staff should be assigned to MDSC-ITS Operations.

#remotecrew - Ping this channel first regarding urgent calls for live Zoom assistance.