To help protect your data, all systems managed by ITG are automatically backed up. Backup is handled completely behind the scenes and should not get in the way of your work.
- What is backed up?
- What is NOT backed up?
- Where can I put files so that they are NOT backed up?
- How do I verify my backup is working?
- How do I restore files?
What is being backed up?
- All work documents in your user folder.
- All documents in the C:\Research folder.
What is NOT being backed up?
The following folders in your user folder are not backed up. Note: movie, picture and video file types are backed up as long as they are not in one of these profile/user folders.
- Music
- Videos
- Pictures
Where can I put files so that they are not backed up?
A folder outside the user folder.
How do I verify my backup is working?
Left click on the Code42/CrashPlan icon in the system tray and look for the green check mark next to UTBackup-Master. If a backup is in progress, it's status will also be reflected here.
How do I restore files?
To ensure the most consistent backup, the service uses a randomly generated machine account. If you need to recover a file(s), please submit a service request.