over the field you want and it will take you to the Field Restriction screen. Click add and most of the information will pre-populate, so just assign the role(s) and type.
The purpose of this section is to provide a space to document questions about Momentus, whether it be about what the software can do or troubleshooting steps. I also highly encourage checking the Momentus Support Center forums for question you might have regarding issues or the platform as well. I’ve found quite a few helpful threads with relating to issues either Admins have brought to me or things I have encountered myself.
Can Momentus be access by any web browser?
It technically can be, however it works best for Google or Safari. When it comes to add-ins for some reporting for back office, only Google will support the extensions needed.
Am I able to set up logic driven questions (UDFs) for our OSB?
At this time, Momentus is not able to set up logic driven questions, however they will be implementing dynamic questions with the rollout of the new UI for their OSB portals in 2025.
Can event or booking reports be automatically sent out to certain individuals?
Currently there is a limited functionality when it comes to automatic reporting. Advanced permissions are able to pull some reports in the Event Management and Coordination / Reports section of Momentus. Some examples are Bookings by Booking Start Date and Space Bookings by Day.
I added a space to my OSB but why will it not show up in the reservation portal?
The two main items to ensure a space will show up on the OSB will be to check and make sure it is on the OSB you are testing, and verifying there is both a min/max capacity assigned to the space. If the space was recently added to the OSB, clearing your cache or giving the platform a few minutes to refresh might also clear up the issue.
Can I assign two different incoming event or booking statuses to an OSB?
OSBs are either reservable or requestable by nature. Momentus doesn’t not allow for different incoming statuses on a single OSB.
Can events be automatically cancelled by the requestor (if enabled in the My Events page) rather than requested?
While the user can cancel the booking, unfortunately events must have someone come in and cancel them manually (through the Event Cancellations section). We have provided this as feedback to Momentus, especially when it comes to spaces that are reservable.
I want to update my Organization’s Logo, for reports, etc. How can I change it?
You can update the logo by going to the Organization section in Momentus Under the System Administration, and changing the image for your Org. This article from the support center details some of the best pixel ratios.
I need to make a field in Momentus (non UDF) required for my users. Is there a way to do it?
Field Restrictions can be placed on most fields in Momentus to protect, hide, or make them required. If you know the section you want to enable these on, you can hit Edit Layout from that screen and select the over the field you want and it will take you to the Field Restriction screen. Click add and most of the information will pre-populate, so just assign the role(s) and type.
Another option is to go to the Field Restrictions section and add it from scratch. You will need to fill out the Subject, the Field in question, associate the role(s), and the type.
I have added a new user, but they are unable to send confirmation emails or manage service orders and receieve a personnel account error. How can I fix this?
When a new user has been added to the system, a personnel account alias needs to be added to their account. This can be done by going to the user’s contact record and associating their back office user account to the contact or, if they do not have a contact record, creating one from the user screen.
Personnel Association via pre-Existing Contact Records
When associating via pre-existing Account/Contact Record, locate the record, associated the backoffice account as the user, and make sure personnel is set to Active.
Personnel Creation through Users
This route are for users that do not have a contact record already within Momentus. By adding it here, you will open another window where you will need to add the contact’s information.
This should only be done if the user does not already have a record on file.
One of my users reported having issues accessing an OSB. What troubleshooting steps can I take to assist?
If a requestor is having trouble accessing the OSB, there could be a few different reasons, and it is dependent on the error they receive. Here are some steps you can run through when attempting to troubleshoot:
Confirming correct OSB links are being used – ensuring they are indeed a part of your college that should have access. They should always be accessing a SSO generated link that prompts them for their EID.
Changing account types when needed as some account assignments have to be manually managed. You can always review your OSB Access Charts for a refresher.
Cross-referencing Account/Contact Records and the User Account to make sure the information aligns with what the UT Directory has listed or what is in Workday/SIS. SSO is based on what information is being pulled from those sources and if they do not match, this can cause log in issues.
This is in the Contacts section. Verify the EID, email, and name are all correct. The UT Directory usually lists their information, however, you can also confirm with the requestor what their email is in the SIS or Workday.
This is in the Users section. Be sure to clear our the filters before you search since it will default to the view you use. Here you will want to make sure the Org matches your Organization and the email matches what is seen in the UT Directory.
Clearing out the User field in the account/contact record, saving, then having them try to log in again.
Making sure the Internet Logon check box is selected.
Activating a personnel account in the contact/account record.
Making sure the Communications field in the contact record only has the email information of the contact in question. Incorrect merges can cause issues and emails that don’t belong to one another can get mixed and cause log in issues.
After these fixes are attempted, it’s always a good reminder to have their clear their cache or try to access the platform through an incognito window.
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