LAITS supports a limited number of end-user computer models to ensure compatibility, efficient support, and security. LAITS has this policy for several reasons:

• Older computers may not be able to run current secure operating systems or software.

• Supporting non-standard computers increases overall support costs which must be passed on to our customers.

• The list of supported computer models is updated regularly when new models are released.

• LAITS will no longer support a specific computer model at the end of the calendar year, eight years after its release date. For instance, a computer model released in 2015 will be supported until the end of 2023. LAITS reserves the right to adjust this timeline for certain models as necessary.

• When a computer becomes 'unsupported,' it is the responsibility of the department or faculty member to replace it with a supported model. If 'unsupported' computers are not replaced, they will be subject to network quarantine.

• LAITS will provide bi-annual notification to departmental administrative staff listing the current end of support status for computers in use by the department.

• LAITS may grant exceptions to this policy depending on circumstances. Any exception requests should be submitted to: laits-help@utexas.edu.

LAITS Supported Computer Models

• Apple iMac, MacBook Pro, MacBook Air, Mac mini, Mac Pro models

• Dell Latitude, Precision, and OptiPlex models

• Apple iPad tablets

• Microsoft Surface tablet/laptops

LAITS does NOT support the following computer models

• Toshiba

• Lenovo

• HP

• ASUSTek

• Intel NUC

• Dell consumer-grade models: Inspiron, Dimension, Vostro, XPS