Note: This content is available on the LAITS Computer Support website.
Note: This content is available on the LAITS Computer Support website.
LAITS Computer Policy
LAITS Supported Computer Models
LAITS supports a limited number of end-user computer models to ensure compatibility, efficient support, and security. LAITS has this policy for several reasons:
Older computers may not be able to run current secure operating systems or software.
Supporting non-standard computers increases overall support costs which must be passed on to our customers.
The LAITS Supported Computer Models list is updated regularly when new models are released.
LAITS will no longer support a specific computer model at the end of the calendar year, eight years after its release date. For instance, a computer model released in 2015 will be supported until the end of 2023. LAITS reserves the right to adjust this timeline for certain models as necessary.
When a computer becomes 'unsupported,' it is the responsibility of the department or faculty member to replace it with a supported model. If 'unsupported' computers are not replaced, they will be subject to network quarantine.
LAITS will provide bi-annual notification to departmental administrative staff listing the current end of support status for computers in use by the department.
LAITS may grant exceptions to this policy depending on circumstances. Any exception requests should be submitted to: laits-help@utexas.edu.
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