Step-by-step guide

Go to: https://servicedesk.moody.utexas.edu/Workspaces#/logon

  1. Enter your UT EID and UT EID password    
  2. Select IT Incident or IT Request  
    . 
  3. Incident vs. Request

  4. Incident/Request Details
  5. Enter Client information (last name first)
  6. Reported by (leave as is since you are the reporter)
  7. Status (leave as is)
  8. Save ticket


You may also want to use visual panels to communicate related information, tips or things users need to be aware of.

 

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.

 

Related issues