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Step-by-step guide

Enter your UT EID and UT EID password.
Select IT Incident (issues with a computer, classroom AV or other technology) or IT Request (someone needs something from IT that they don't already have).
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Client: Do NOT change this field if you ARE the Client. If you are NOT the Client, Select "Clear Selection" from drop down. Type Clients' first or last name and then select correct client from drop down.
Reported by: Do NOT change this field if you are the person Reporting the incident/request. If not, then enter appropriate information.
Incident Details: Location - type building first and then room number.
Incident Details: Summary - add a brief summary of issue/request. Details - add as many details about issue/request as possible.
Category: Select appropriate category from drop down menu.
Category: "Assign to Me On Creation" should ONLY be selected if you are able to solve the incident/request yourself.
Impact: Select "One System" or "Multiple Systems" from drop down.
Impact: Resolve on Creation - Select if incident/request has already been resolved.
Urgency: Select "High" (1 day), "Medium" (2 day), or "Low" (1 week) request time.
Source: Default is set to "Self Service". Select "Clear Selection" from drop down if the Source was an Alert, Email, In person, Phone or Technician Initiated incident/request.
Asset Details, Current Assignment Details & Information: These fields should NOT be filled in and should remain at default settings.
Press "Save" at bottom right corner of form.

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