An instructional guide on how to add shared mailboxes in the Outlook Desktop Application for Mac devices.

(blue star) Instructions

  1. Open Outlook
    Launch the Outlook app on your computer.

  2. Go to Settings
    At the top of the screen, click Outlook in the menu bar.
    Then choose Settings from the drop-down menu.

  1. Open Account Settings
    In the Settings window, click on Accounts.

  1. Expand the Account Options
    On the Accounts page, look for a small arrow on the right side of the window.
    Click it to expand more options.

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  1. Choose Delegates & Sharing
    From the expanded options, click Delegates & Sharing.

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  1. Add a Shared Mailbox

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  1. Find the Mailbox
    In the search box that appears, type the name of the shared mailbox you want to add.
    When you see it, click Add.

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If you type the name of the shared mailbox into the search box and nothing shows up, it might mean your email hasn’t been given access yet.
Don’t worry—just contact the ITOPS team, and they’ll help you get it sorted out.