IT Support Requests

The School of Undergraduate Studies (UGS) provides support internally through the IT Coordinator and covers support for all of our UT-owned UGS-assigned IT equipment including desktop computers, laptops, iPads, and phones. They also help support a wide range of ITS Services such as Austin Disk (UGS server), UT Backup, UT Box, and Office365.

To request support, send an email to: ugs.it@austin.utexas.edu

Typical Desktop Support Requests:

• Computer won't start up or crashes spontaneously
• Inability to login to computer
• Virus warnings or system compromise
• Applications freeze or crash spontaneously
• Outlook crashes or won't sync to Exchange server
• Shared Exchange calendar issues
• Poor performance (running slow, freezing up)
• Printing problems**
• Software installations and/or updates
• Operating system updates
• Relocation of computers and phones
• Network issues (no data or phone connectivity)
• Creating new folders and granting access for UGS server
• UGS FileMaker Pro server access
• Data recovery
• UT Backup alerts
• UTBox issues
  
  

**NOTE: Our multifunction Ricoh and Konica-Minolta printers are supported under separate contracts with their vendors.