Below are your job expectations for the semester. Please remember that employment each semester is determined by your performance.

Work Schedule / Work Study

1) You and your team members are responsible for staffing the Main Office between 8:00 am and 5:00 pm Monday - Friday, and the Drop-in Tutoring Center between 12pm and 6pm Monday - Thursday. 

2) The schedule is set at the beginning of the semester and you are expected to work your shifts weekly. We understand that conflicts can sometimes come up but should be avoided whenever possible. You are responsible for finding coverage for your own shifts in times of absence, but you must never go over 19 hours of work per week (Monday – Sunday). If you know you need a shift covered due to illness or conflict, please do the following:

1. First send me an email notifying me that you will need coverage.
2. Send aGroupMe message to your colleagues for coverage.
3. Once you receive a reply, confirm with the individual if you are going to swap shifts or if they will cover for you. If possible, swap shifts to keep hours balanced among team members.
4. You must email your supervisor asking for approval for any planned shift changes by the Friday the week prior.
5. Be sure to let the entire group know that the shift has been covered.
6. In the event of an emergency, it is your responsibility to call your supervisor (between 8am - 5pm) with as much notice as possible. If you cannot reach your supervisor, be sure to leave a message to explain the nature of the emergency shift coverage issue.

Timesheets 

1) You are responsible for keeping an honest track of your hours and recording your hours accurately on your timesheet online through Workday. Be sure to include any changes or late arrivals each week. Time sheets are due at your last shift of each pay period. A full list of payroll deadlines can be found on your Student Associate Wiki page. Failure to report your time by the deadline will cause delays in receiving pay. Late time reports are processed only once per month.

General Employee Guidelines

1) You are expected to check and reply to job-related email, phone calls, and chats in a timely manner.

2) You are expected to respect strict confidentiality of all student information.

3) When guests enter the office, you are expected to stop other activities, make eye contact, smile, welcome them and ask how you can help.

4) You are expected to ensure that the Daily Duties any assigned projects have been completed each shift.

5) You are the professional representatives of the main office of the Sanger Learning Center in the School of Undergraduate Studies.  Please take care to respect the following:

• Leaving the desk: never leave JES A332A totally unattended to go to the restroom, take a personal call, or go to other floors on an errand without first finding someone else to cover for you and let them know how long you will be gone.
• Eating: try to avoid eating at the desk. If there is truly no other time for you to eat, please be discreet. 
• Computer use: computers and printers are intended for work purposes.  If there are no down time tasks to be done, you may discreetly use the Internet as long as it doesn’t interfere with either immediate customer service or productivity. Please remember that personal laptop use is not permitted.
• Studying: You are permitted to study at the desk when there are not outstanding tasks. Please do not count on having time to study at work, administrative tasks take precedence over homework.
• Audio: Please refrain from using it at the desk, it can be heard by others working. Headphones are not permitted.
• Personal Phone Calls/Phone Use:  Cell phone calls are a personal activity and should not be done during your work hours except in cases of true emergency.  If this should happen, please have your colleague or a staff member cover for you while you step outside to take the call. Texting is also a personal activity.  It’s allowed in moderation as long as it doesn’t interfere either with immediate customer service or work productivity.
• Dress Code: Our dress code is “covered casual.” This means no exposed mid-drifts, short shorts, workout clothes, pajamas, etc. Remember you are representing Sanger, so please dress appropriately. Sanger t-shirts are encouraged!