Please consider the following job expectations:

Work Schedule Issues

1)    You and your team members are responsible for staffing the administrative office between the hours of 8:00 am and 5:00 pm Monday through Friday and the Drop In Tutoring desk Monday-Thursday 11am-10pm, Friday 11am-3pm, and Sunday 5-10pm.

2)    You are responsible for knowing the amount of your work study award and tracking your earnings so as not to exceed your award limit before the end of the semester. If at any point you are concerned you may exceed the amount of your award, let your supervisor know immediately.

3)    You are responsible for finding coverage for your own shifts in times of absence, but you must never go over 12 hours of work per week (Work Study Award policy). If you know you need a shift covered due to illness or conflict, please do the following:

1. Send an email well in advance to all of your colleagues
2. If possible, swap shifts to keep hours balanced among team members.
3. Once someone has replied, send an email to the responder to confirm the shift but also let the entire group know that the shift has been covered.
4. If no one can cover your shift, or if it is a true emergency, it is your responsibility to contact your supervisor (at work between 8am - 5pm; by cell if needed outside of business). If you don’t reach her, be sure to leave a message to explain the nature of the emergency shift coverage issue.

General Employee Guidelines

1)    You are expected to adhere to Sanger Center rules, policies, and procedures.

2)    You are expected to check and reply to job-related email in a timely manner.

3)    You are expected to respect strict confidentiality of all student information (except with supervisors).

4)    When students enter the office, you are expected to stop other activities and conversations, make eye contact, and ask if you can help them.

5)    You are expected to check the updates spiral and the daily shift tasks.  You can also check with your supervisor to see if there is anything else you could help with. 

6)    You are the professional representatives of the main office of the Sanger Learning Center in the School of Undergraduate Studies.  Please consider the following:

• Leaving the desk: never leave JES A332A or DIT totally unattended to go to the restroom, take a personal call, or go to other floors on an errand without first finding someone else who is able to cover for you.
• Eating: try to avoid eating at the desk. If there is truly no other time for you to eat, please be discreet. 
• Computer use: computers and printers are intended for work purposes.  If there are no down time tasks to be done, you may discreetly use the Internet as long as it doesn’t interfere with either immediate customer service or productivity. You should ALWAYS check the downtime tasks box, and with Claire before assuming there is no work to be done. Not surprisingly, we would rather see you study than surf the web! However, do NOT count on having time to study at work. If you have a big test to study for, please find someone to cover your shift!
• Audio:  audio can be heard by others trying to work in the office.  Please refrain from listening to audio (computer, radio, or videos with audio.  Please also refrain from wearing earbuds. 
• Cell phone:  Cell phone use is a personal activity and should not be done at work except in cases of true emergency.  If this should happen, you may have your colleague or a staff member cover for you while you step outside of the office to take the call.
• Texting:  Texting is also a personal activity.  It’s allowed in moderation as long as it doesn’t interfere either with immediate customer service or work productivity.
• Sleeping is not acceptable.
• Our dress code is “covered casual.” This means no exposed mid-drifts, short shorts, sagging pants, etc. Remember you are representing The Sanger Learning Center, so dress appropriately.

Your Timesheet

You are responsible for recording your hours accurately through UT Direct. Timesheets are due on the 15th and 30th of every month. It is recommended that you fill in your time sheet at the end of every shift to insure accuracy.