CM Template

• EPM ITSO Metrics
• Jamf Operational Dashboard
• CM Operational Dashboard
• Endpoint Management Service Now Overview
• ITS Planned Maintenance Calendar
• EPM Change Schedule

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

• Create a Support Ticket in Service Now
• Create a Support Ticket via Email
• EPM Teams channel 
• ConfigMgr - Glossary of Terms
• Jamf - Glossary of Terms

Planned Maintenance

• ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
• Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
• Jamf Server Upgrades: Wednesday 12 am - 3 am

• Recommended Practices
• Managing Clients
  • CM Client Settings
  • Windows and Application Patching
  • Common Tasks and Procedures
  • Deploying Software Updates
  • Maintenance Windows and Business Hours
  • CM Deploying 3rd Party Updates to Collections (Patch My PC)
• Endpoint Protection
  • MDE Onboarding and Deployment
  • Managing Defender Policies
• CM EPM Managed Nessus