Overview

In advance of the migration of Office365 email services in October, we migrated scan to email functionality on multi-function printers to the ITS Mail Relay service. This is a change in the infrastructure that sends your scans to email addresses. The email address your scanner uses were updated to an @utexas.edu address, reflecting the printer's location. The process of scanning a document to email at a printer and your printer's address book did not change.

When

This migration was completed on Tuesday, August 8th.

What do I need to do?

There is no action necessary on the part of faculty or staff for this migration.

The update to your printer's settings was done remotely and silently. 

How do I get help?

Please contact Computer Services Tech Support if you experience issues scanning documents to email.

Communication

On Thursday, August 3rd, the following email communication was sent to McCombs faculty and staff.

Computer Services will be pushing an update to McCombs printers with scan to email functionality on the mornings of Monday, August 7th and Tuesday, August 8th. This update will not require a printer restart or any action on your part. 

This is a change in the infrastructure that sends your scans to email addresses. The email address your printer uses will be updated to an @utexas.edu address, reflecting the printer's room location. The process of scanning a document to email at a printer and your printer's address book are not changing. Additional details are available here.

If you encounter issues with scan to email, please contact Computer Services Tech Support.