EML Entitlements
Description
The EML entitlement grants eligibility for Microsoft 365 to users who are otherwise ineligible. It’s intended to provide temporary, short-term mailbox access for a limited set of edge cases outside of the normal eligibility rules.
For faculty and staff experiencing a gap in employment lasting longer than 30-45 days, the Microsoft 365 team recommends the employee and/or technical support contact coordinate with Human Resource staff to establish ongoing access to employee services within Workday.
Entitlement Request Process
EML entitlement requests can be submitted using the EML Entitlement Request Form. All requests must be submitted by one of the following parties:
(Preferred) The former employee’s supervisor
A technical support contact (TSC) from the former employee’s department.
All requests must include an explanation of the business need for the entitlement.
If you’re a former employee, you may not submit a request on your own behalf.
When an appropriate request is submitted, a 30-day EML entitlement will be automatically granted for accounts which have not had an EML entitlement in the last 120 days.
Under certain circumstances, an account may receive a one-time extension to a 30-day EML entitlement. The request for an extension should be made by an appropriate party no earlier than 7 days before the entitlement expires. If approved, the extension will be granted for 15 days.
All other requests will be evaluated on a case by case basis. In the reason for the request, please include the period of time for which the entitlement is needed, along with the business justification. Please note that EML entitlements will not be granted for more than one year under any circumstances.
Second Factor Authentication
Many tools for accessing Microsoft 365 (including the various Office 365 web applications) require second factor authentication. Accounts requiring an EML entitlement may not be eligible to use the 2FA; this is true of EID accounts which have not been upgraded and/or lack a future employee affiliation. When granted an EML entitlement, these accounts may also require a second factor authentication exemption.
Please let us know if you think you you also need a 2FA exemption.
