General

• All file names must begin with the student's EID

  • Filename EID & submission account EID must match

• All prints must be submitted as a flattened PDF

  • Other filetypes frequently have errors in printing

• Due to plot volume and drying time, students are allowed to pick up their plots later

  • Unclaimed plots are placed on the racks near the plotters for later pickup

  • Any unclaimed plots are recycled Friday at close and you will still be charged

• Plots over 72” are not advised and will not be given a refund or reprint if there are issues in the print

  • It is suggested that prints over 72” are paneled down into smaller drawings

  • Consider limiting your plot to 60" on one side and sending the file through the HP plotter

• Plots for instructors must be submitted with the process detailed here: Printing & Plotting as Student Staff

Pricing & Payment

A What-I-Plotted statement will be sent directly to your email for you to review the itemized charges and those charges are sent to your What-I-Owe weekly. More information about these charges can be found on Understanding WIO Charges.

The Plotting Costs & Estimates page provides detailed information on plot pricing.

What-I-Plotted Charge Disputes

If you notice an issue on your What-I-Plotted statement, you must reach out to trig@utexas.edu for assistance.

Quality Issues

If your plot has quality issues this could be a result of either your file or the plotting equipment. Technology Lab staff can assist you in identifying where the issue originated from and will work with you to resolve it or document the incident for review.

File Issues

The submitter is responsible for the cost of the plot if the issue falls within the list of potential issues below. If the file is changed and submitted, the submitter is responsible for the cost of the initial plot and the corrected plot.

Quality problems may be indicative of an issue with the file. Those issues may present themselves in multiple ways:

• Layers that are not flattened

  • Visit PDF Tips

• Fonts that are not embedded

  • Visit PDF Tips

• Incorrect color profile

  • Visit How to Control Color

• Jams & tears due to plot length over 72" or full-saturation on thin paper

  • We recommend plot lengths under 72" and using a heavier media for full-saturation plots

Equipment Issues

The submitter is responsible for notifying Technology Lab staff of equipment issues as soon as they are noticed. Any plots submitted after the initial report until the issue is resolved will be subject to administrative review to determine a final discounted cost across all affected submitters. Our Student Technicians aren't authorized to determine these costs.

Please report any quality issues to Technology Lab staff ASAP. If you don't make us aware, then we can't investigate the cause.

Examples:

• Streaks

• Smudges

Errors on the Plotter

If the KIP plotters have a system error, they automatically replot your file with no intervention, and you will only be charged once.