UT Spark: How to Get Help

Submitting a Help Request

To submit a help request please reach out to the UT Service Desk: If you run into an issue using or logging into UT spark, following this guidance will help us assist you in the best way possible.

Request Form: https://ut.service-now.com/sp?id=sc_cat_item&sys_id=8aebacb44f781240ad73cf5d0210c7f3

Phone: 512-475-9400

Please include details such as:

• Browser (Chrome, Edge, Firefox, etc.)

• Operating System (Mac, Windows, Linux, iOS, Android)

• What agent you were using.

  • You can see the agent name at the top left of the chat window:

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• Any error messages encountered, if applicable.

Exporting Chats

If you are requesting assistance due to a particular chat behavior or issue that arose while chatting or chatting with a file, if possible and appropriate please export your current chat session and send it along with your help request.

• At the top right of the chat window there is an icon for Export.

• This will download the chat as a .txt file to your local Downloads folder.

• Attach this .txt file to your help request in Service Now.

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