Troubleshooting

UTL SHAREPOINT: https://utexas.sharepoint.com/sites/UTLibraries/SitePages/Home.aspx

NOTE: In August 2020 UT Libraries moved to a single ticketing system to capture and route questions and areas in need of assistance.

The ticketing system requires an EID and Duo login. 

Areas of focused assistance include: 

Operations

Human Resources

Sales

Finance

Marketing

IT Support

Customer Service

Software development

Legal

Other

https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx

INFORMATION TECHNOLOGY

UT WIDE IT

ITS Alerts: https://it.utexas.edu/ for updates on ITS status (includes VoIP phone service)

UTL IT

Submit a ticket- there are 2 ways to access the ticketing system 1) use the LIT Help Request icon in your dock or 2) use the link offered on the UTL Sharepoint website:

https://utexas.sharepoint.com/sites/UTLibraries/LIT/SitePages/Service%20Request.aspx

Use the official support channel to request assistance. Please refrain from directly emailing LITS staff for support.

If you are unable to submit a ticket, email or call Library Information Services and let them know you were unable to submit a ticket.  495-4115 or mcs@lib.utexas.edu

BATTLE HALL FACILITIES

Submit a WORQS ticket: https://facilitiesservices.utexas.edu/facilities-service-center (WE ARE ZONE 2).    Make sure that you add Hannah Jarzombek (h.jarzombek@austin.utexas.edu) as the alternative contact.

After hours and weekend emergencies call 512-471-2020

Elevator issues call Zone 2 471-0043

UT LIBRARIES SERVICES

UT LIbraries Staff Sharepoint web page: https://utexas.sharepoint.com/sites/UTLibraries/sitepages/home.aspx

(former site: http://staff.lib.utexas.edu) 

Inter Library Services 495-4134

Information and Research help  495-4250

Library Copier Services 495-4239

PCL circulation (general) 495-4300

PCL circulation supervisor Margaret Alvarado 495-4302

PCL circulation Circulation Services listserv  lib-circh@utlists.utexas.edu  Ex. use to see if anyone has extra rubber bands Courtesy Borrowers 495-4305

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