Apple device management (for macOS and iPadOS) is done using the central EPM tool Jamf. This page currently focuses on macOS computers.

Installed on all managed computers, UT Self Service is a curated app catalog that provides three main benefits to employees:

Available on macOS computers managed by CNS OIT, the CNS IT Support Hub provides quick access to:

A notification icon will be displayed on the CNS IT Support Hub when:

• There are software updates available for the computer,

• The computer has not restarted in over 14 days, or

• The computer’s storage capacity reaches 90% used.

macOS EPM utilizes Jamf Connect to authenticate using Microsoft Entra, allowing you to login to your computer using your UT Microsoft 365 account. This creates a standard user profile (an account without admin permissions) that you can then login to using your EID and EID password.

You will be prompted with a Microsoft Single Sign On page where you’ll sign in using your IID as the email address (YOUR_EID@eid.utexas.edu) or your UT Microsoft 365 email address.

NOTE: You must be connected to the internet. However, the utexas WiFi on campus won’t work because it can’t be connected to from a computer’s login screen.

If the computer was just restarted or you're being prompted for a username and password, it’s likely that FileVault needs to be unlocked. Someone who has logged into the computer before will first need to use their EID and EID password to sign in.

Screenshots of what you may see are on this page: Jamf Connect - Endpoint Client Settings

You can login using the Microsoft login, or select “Local Login” at the bottom of the screen to sign in with your EID and EID password.

After a restart or turning on the computer, you’ll be prompted with a login page for FileVault. Select your account, then enter your EID and EID password.

If you changed your EID password from the Jamf Connect menu, the FIleVault password will automatically update and you’ll be able to login to your computer using your new EID password immediately.

If you changed your EID password from a different device, the FileVault password will likely still be your old EID password.

After being connected to the internet for about 1 hour, your computer may prompt you to update your FileVault password and will guide you through doing so. The prompt will be given every 60 minutes until the steps are taken to sync your FileVault password with your new EID password.

Or, contact CNS OIT to receive assistance updating the FileVault password to match your new EID password. In the meantime, you can continue using your old EID password to login to your computer and unlock FileVault.

If you need to install software or make changes to your computer’s settings that require an admin username and password, administrative access can be used. You’ll remained signed into your standard account (EID login) the whole time.

By default, CNS OIT installs:

• Rosetta 2

• Cisco Secure Client (Cisco AnyConnect)

• CrashPlan (Code42)

• Microsoft Defender

• Microsoft Office

• Tenable Nessus

Third party applications available from UT Self Service will have updates installed automatically— regardless of if they were installed from Self Service or independently.

Some updates will be installed silently in the background with no user interaction, while others may display a notification in Notification Center that the app needs to be quit for the update to be installed. If a notification is displayed, you’ll have four days to defer before the app is forcibly quit and updated.

For an example of what an update notification looks like, see: Jamf Application Patching End User Experiences

Using EPM, CNS OIT manages the installation of security updates for your computer’s operating system and certain applications.

When new updates are available for macOS you’ll receive a notification in the form of a window in the center of your screen from an app called Nudge. You have 6 days to defer the notification and install the updates before the notification becomes persistent and you are forced to update without any further options for deferral.

To see what this looks like, refer to: Jamf OS Patching: UT Macintosh Security Updates and Reboot Policy

For steps to check for macOS updates and upgrades on your own, see: https://cloud.wikis.utexas.edu/wiki/pages/createpage.action?spaceKey=cnsit&title=macOS%20Updates%20and%20Upgrades

CNS OIT blocks upgrading to new major releases until we verify compatibility with UT systems and software such as the VPN, Microsoft Office applications, and our management tools. Once testing of the new OS has concluded (typically a few weeks), we remove the restriction. If you try to upgrade and get a message that IT is blocking the update, this may be why.

Additional information about why keeping your computer up to date is important is provided here: Restart and Update Your Computer: FAQs